Alize Ponce
Watsonville,CA
Summary
I am an enthusiastic individual, always looking forward to learning as much as I can. I am seeking a challenging and rewarding opportunity to grow professionally in the medical field, as it is my passion. I am a current nursing major at my local community college. I demonstrate a strong work ethic and creative abilities, with strengths in quality of life care, time management, fast-paced clinic settings, organization, and effective planning. I am determined to reach my life goal, which is to become an RN. I have been a CNA for four years now and a CMA for almost a year and throughout that I have kept my BLS certification up to date. These titles have given me great experience in the medical field, and I look forward to applying all my skills, learning more, exceeding all expectations, and performing well in the position given to me.
Overview
2
2
years of professional experience
Work History
Medical Front Office Receptionist
Dignity Health
Santa Cruz, California
09.2022 - 11.2022
- Managed phone calls, scheduling appointments, and handling inquiries efficiently.
- Verified patient information and updated electronic health records accurately; collected copays, and processed insurance information.
- Maintained a clean and organized front office environment consistently.
- Set up appointments for physician visits and procedures using calendar software.
- Followed HIPAA guidelines when handling confidential patient information.
- Verified patient demographic information at time of check-in and check-out.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Coordinated referrals between primary care providers and specialists.
Certified Nursing Assistant
Valley Convalescent Hospital
Watsonville, California
02.2022 - 06.2022
- I worked alongside all nursing staff and followed all care plans.
- Supported patients with mobility using assistive devices and techniques.
- Monitored vital signs, including blood pressure, pulse rate, and respiration rate. Measured and recorded food and liquid intake which I documented in the company's software systems and reported to nursing staff.
- Assisted with the daily living of patients and their overall wellness.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Medical Insurance Specialist/Front Office Representative
Brennan Medical Clinic
Watsonville, California
04.2021 - 10.2021
- Accurately prepared claims, forms, and various insurance information utilizing the office system to maintain accurate detailed records.
- Thoroughly reviewed insurance coverage to verify patients' new and current information.
- Communicated with insurance companies and patients to gather information regarding their services.
- Educated patients about their specific health insurance coverage, benefits, and financial responsibilities.
- Participated in meetings and training sessions to stay informed and up to date on any system and industry changes.
Education
NHA Certified Clinical Medical Assistant -
WASC
Watsonville01-2025
BLS Provider(CPR & AED) -
American Heart Association
Watsonville, CA10-2024
Nursing Assistant Certification -
WASC
Watsonville, CA06-2022
High School Diploma -
Aptos High School
Aptos, CA06-2019
Skills
- HIPAA compliance
- Team collaboration
- Customer service
- Insurance verification
- Medical terminology
- Regulatory compliance
- Vital sign recording
- Computer knowledge
- Effective communication
Timeline
Medical Front Office Receptionist
Dignity Health
09.2022 - 11.2022
Certified Nursing Assistant
Valley Convalescent Hospital
02.2022 - 06.2022
Medical Insurance Specialist/Front Office Representative
Brennan Medical Clinic
04.2021 - 10.2021
NHA Certified Clinical Medical Assistant -
WASC
BLS Provider(CPR & AED) -
American Heart Association
Nursing Assistant Certification -
WASC
High School Diploma -
Aptos High School
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