Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alize Walker

Zachary,LA

Summary

Dynamic Patient Service Representative with significant experience at Lane Regional Medical Center, specializing in insurance verification, and adherence to HIPAA regulations. Demonstrated capability in leading training programs and improving patient access services, guaranteeing efficient operations and elevated customer satisfaction. Acknowledged for strong critical thinking skills, and proficient multitasking in high-pressure settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patience Service Rep

Lane Regional Medical Center
Zachary, LA
05.2024 - Current
  • Follow communication procedures, guidelines, and policies. Abiding by state and government legislation with HIPAA and Patient Privacy Practices. Handle customer complaints, provide appropriate solutions, and alternatives within the time limits. Obtaining demographic, insurance, and financial information from the patient or guarantor. Explaining all required forms to the patient or guarantor, and obtaining necessary signatures. Process customer accounts, and file documents. Well experienced with EPIC. Organize and record-keep with patient lab/X-ray orders. Resolve the task in the Epic work queue. Help find patient information in expenses to cover bills.
  • Greeted customers and answered inquiries in a professional manner.
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Processed payments via cash, check, or credit card transactions.
  • Followed proper cash handling procedures while completing transactions.
  • Managed incoming calls from customers seeking assistance with their orders or other services.
  • Replenished supplies such as paper towels, toiletries, cleaning supplies when needed.
  • Certified Trainer for Epic.

Patient Service Representative

Savista/Contract with Lane Regional Medical Center
Zachary, LA
02.2024 - 05.2025
  • Follow communication procedures, guidelines and policies. Abiding by state and government legislation with HIPAA and Patient Privacy Practices. Handle customer complaints, provide appropriate solutions, and alternatives within the time limits. Obtaining demographic, insurance, and financial information from the patient or guarantor. Explaining all required forms to the patient or guarantor and obtaining necessary signatures. Process customer accounts and file documents. Well experienced with EPIC. Organize and record-keep patient lab/X-ray orders. Resolve Task in Epic work queue. Help find patient information in expenses to cover bills.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Maintained a clean and organized reception area.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Scanned documents into electronic health record system as needed.

Specialist Leader

Legal
Zachary, Louisiana
01.2023 - 01.2024
  • Customer service and helping upcoming companies start their business whether it was a nonprofit, DBA, Corporation or LLC/LLP/LP.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Correctional Lieutenant

Louisiana State Penitentiary
Angola, LA
10.2015 - 12.2022
  • Provided leadership and supervision to subordinate staff.
  • Conducted investigations of inmate disturbances and incidents.
  • Reviewed daily logs to ensure accuracy of reported information related to inmate activities and personnel issues.
  • Prepared written reports summarizing investigations into allegations of misconduct or violations of policy.
  • Maintained accurate records for inmates in custody including incident reports, medical documents, disciplinary action forms.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.

Education

Surgical Technologist

Baton Rouge Community College
Baton Rouge, LA
01-2025

High School Diploma -

Wilkinson County High School
Woodville, MS
05-2015

Skills

  • Critical thinking
  • Team leadership and training
  • Patient access services
  • Credentialed Trainer
  • Insurance verification
  • Payment collection
  • HIPAA compliance
  • Multitasking
  • Organization
  • Medical billing
  • Scheduling appointments
  • Directing callers
  • Registration and admissions
  • EMR

Certification

  • Credential Trainer

Timeline

Patience Service Rep

Lane Regional Medical Center
05.2024 - Current

Patient Service Representative

Savista/Contract with Lane Regional Medical Center
02.2024 - 05.2025

Specialist Leader

Legal
01.2023 - 01.2024

Correctional Lieutenant

Louisiana State Penitentiary
10.2015 - 12.2022

Surgical Technologist

Baton Rouge Community College

High School Diploma -

Wilkinson County High School

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