Alizeandria Gray
Owensboro,KY
Summary
Proven leader and efficient multitasker, excelled at DRAKES by enhancing guest experiences and streamlining service operations. Leveraged exceptional customer service and cash handling skills to foster positive relationships and improve sales outcomes. Demonstrated a strong work ethic and team collaboration, significantly contributing to workplace efficiency and customer satisfaction. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
DRAKES
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Team Lead
Subway
04.2021 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Cashier
Dollar General Market
05.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
MEIJER
04.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
Lowes
02.2023 - 05.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Arts - Psychology
Owensboro Community And Technical College
Owensboro, KY05.2028
High School Diploma -
Daviess County High School
Owensboro, KY05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Sales expertise
- Performance Improvement
- Suggestive Selling
- Guest Relations Management
Timeline
Server
DRAKES
05.2024 - Current
Cashier
Dollar General Market
05.2023 - 09.2023
Cashier
MEIJER
04.2023 - 07.2023
Crew Member
Lowes
02.2023 - 05.2023
Team Lead
Subway
04.2021 - 11.2023
Associate of Arts - Psychology
Owensboro Community And Technical College
High School Diploma -
Daviess County High School