Aljanna Stone
Summary
Dynamic Customer Service Specialist at Zoetis with a proven track record in client communication and billing management. Adept at resolving complex issues and enhancing customer satisfaction. Skilled in appointment scheduling and document interpretation, I thrive in fast-paced environments, consistently meeting performance metrics while fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Zoetis
05.2025 - Current
- Handle high-volume inbound and outbound calls from veterinary clinics regarding laboratory services, test selection, and order inquiries
- Troubleshoot issues related to lab orders, sample requirements, and test results to ensure timely resolution
- Coordinated with lab operations, billing, and technical teams to resolve complex customer concerns, ensuring effective communication and resolution
- Follow up on open cases to ensure issues are fully resolved and customers are satisfied
- Assisted customers with billing inquiries by reviewing invoices, explaining charges, and processing adjustments to enhance customer understanding and satisfaction
- Provide clear and concise communication to clients while maintaining professionalism in a fast-paced environment
- Identified recurring customer issues and escalated trends to relevant teams, contributing to long-term improvements in service quality
Program Mentor
Rutgers University Department of New Student Orientation and Family Programming
01.2020 - Current
- Tailored information for parents and students to enhance understanding of Rutgers offerings
- Curated resources for students to support their academic success throughout the semester
- Led guided tours of Rutgers, highlighting academic and social community aspects.
- Streamlined daily scheduling with Microsoft Office tools to optimize operational efficiency
- Facilitated key and bag returns for students after overnight orientation sessions.
- Maintain a respectful balance of student/guest privacy while also staying vigilant for dangers or violations such as smoking, drinking etc
- Report any changes or damages to rooms after checkout to maintenance and document.
Orientation Leader
Rutgers's Upward Bound
01.2019 - Current
- Developed, planned, and implemented weekly large-scale programming.
- Promoted acceptance and inclusivity within communities, fostering a supportive environment for all students.
- Clarified campus identity concepts for students, enhancing their understanding and engagement.
- Coached high school students in attendance, academic performance, and homework completion, fostering positive behavior and attitudes toward school and learning.
Legal Assistant Intern
Law Offices of East Orange County
01.2018 - Current
- Interpreted legal documents in order to properly manage and systemically file legal paperwork with discretion of sensitive information
- Updated client profiles with accurate billing and relevant information to maintain up-to-date records
- Recorded and entered billing charges into clients' accounts accurately
- Book appointments and communicate with clients' and other parties using phone, email, fax in according to law office standards
Classroom Assistant
East Harlem Tutorial Program
01.2017 - Current
- Supported lead teacher in managing classroom dynamics and organizing materials for effective learning
- Oversaw student activities during recess to promote safety and positive social interactions
- Monitored and guided students on field trips on educational field trips on MTA public transportation
Kindergarten Lead Teacher
Classical Charter School
08.2024 - 05.2025
- Delivered high-quality lessons aligned with curriculum standards to foster student achievement
- Developed a highly structured classroom environment to promote student learning
- Led scholars in whole group instruction to enhance engagement and understanding
- Revised lessons for clarity, rigor, and relevance to meet diverse scholar needs
- Collect and analyze academic and behavior data to pinpoint scholar needs
- Proactively seek and implement feedback from team leaders and coaches to improve practice
Learning Specialist
Classical Charter School
06.2023 - 06.2024
- Adapted curriculum to meet diverse needs across grade levels, transitioning from 3rd to 4th and now to Kindergarten.
- Collaborated with colleagues to analyze and update data reflecting student growth and learning outcomes.
- Designed engaging curriculum materials for diverse learning needs.
- Partnered with teachers to develop and implement effective instructional strategies that enhance student engagement.
- Facilitated professional development workshops for staff on best practices.
Substitute Teacher
Kokua Education
01.2022 - 06.2022
- Implemented education plans created by the primary teacher
- Modified curriculum and instructional techniques to meet diverse learners' needs.
- Assisted Pre-K students with hygiene tasks, fostering their well-being and independence.
- Supported educational initiatives by traveling to various charter and private schools in NYC area.
Education
Political Science and Africana Studies -
Rutgers University
New Brunswick, NJ05-2022
Certified 1-6 -
Relay Graduate School of Education
Skills
- Appointment scheduling
- Client communication
- Legal document management
- Document interpretation
- Billing updates
Timeline
Customer Service Specialist
Zoetis
05.2025 - Current
Kindergarten Lead Teacher
Classical Charter School
08.2024 - 05.2025
Learning Specialist
Classical Charter School
06.2023 - 06.2024
Substitute Teacher
Kokua Education
01.2022 - 06.2022
Program Mentor
Rutgers University Department of New Student Orientation and Family Programming
01.2020 - Current
Orientation Leader
Rutgers's Upward Bound
01.2019 - Current
Legal Assistant Intern
Law Offices of East Orange County
01.2018 - Current
Classroom Assistant
East Harlem Tutorial Program
01.2017 - Current
Political Science and Africana Studies -
Rutgers University
Certified 1-6 -
Relay Graduate School of Education