Alka Kumar
Atlanta,GA
Summary
I have 12 years of Business Analysis and Product owner experience across various industries including Assurance, Consulting, Risk and Compliance, Insurance and Benchmarking and finance industries. I can drive high-quality work products in client facing roles within expected timeframes and on budget. I monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcome. I am skilled in business analysis and Agile and Waterfall Product development and have ability to function across cross- functional software development teams. Well versed in Microsoft Azure DevOps, Visio, MS office suite, JIRA, Confluence, TFS. Product owner certifications from Scrum Alliance. Artificial Intelligence Bronze Badge certification from EY. Received EY Bravo awards each quarter. IIBA – CPOA certification in progress. Seasoned Business Analyst offering [Number] years of [Industry] industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Analyst
Deloitte Consulting
07.2015
- KPI Dashboard-A web-based tool that enables executives to conduct analysis using their benchmark data with access to real time data and filtering of metrics using comparative analysis
- Build Tableau tool to provide state leaders with revenue analysis and drill down capability for comparisons with peer States
- Provide executive dashboards to quickly provide state leaders with quick insights into their revenue using normalization process.
Product Owner/Senior Business Analyst
Fiserv
08.2023 - Current
- Serve as a product owner for MCP Product
- Document user stories in JIRA and Confluence
- Create and maintain Product Roadmap
- Participate in backlog grooming, estimation, sprint planning and demo
- Act as a liaison between business owners, and technical team.
Product Owner/Senior Business Analyst
EY
04.2019 - 07.2023
- Member of the Agile Team responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features
- Work with clients to define and document Epics, features and user stories for a named set of custom developed and vendor software product
- Lead requirements gathering and discovery workshops for custom IT solutions
- Conduct current state assessments of business processes and supporting system
- Support developers by providing functional clarification and setting expectations with team and client
- Document acceptance criteria, feature description decks, user guides, process flows, wireframes, and NFR documents within a release
- Proficient application of industry-standard, structured business analysis techniques user stories, use cases, logical modeling, BABOK
- Manage traceability matrices, change requests, test plans and cases, and delivery roadmaps
- Experience driving development and delivery via Agile framework using DevOps involving multiple teams and product releases.
Product Owner
Lincoln Financial Group
06.2017 - 02.2019
- Worked on Building Mobile application for Dental Application - Adding Dental mobile self-service capabilities used by members within Lincoln’s existing App
- LFG Mobile App would call a rest service which returned product specific data based
- Based upon the profile of the registered user, Data was used to determine what menu items to present to the user
- LFG Mobile App would initiate SSO using SAML passing the proxyGUID as a key identifier
- Digitalization project by Robotic Process Automation using Blue Prism
- The Automation starts by BOT accessing the claims from the reports & putting them into the Work Queue of Blue prism
- The process will run through all the claims one by one
- The process will launch & login to DOCSNET
- The Claim will be opened through Open Claim Screen where we input the claim number
- The process will then Navigate to the claims section- benefit tab & reads the Reason Code
- If the Reason code is 7 or 8, then it will fire the task 7135 in DOCSNET
- After processing, the bot will navigate to Case Manager screen & open the Summary item
- It will then read the Path Notes field & get the missing documents data which will be used to edit the letter in xEditor
- The bot will then navigate to Bridge App & open the corresponding letter based on FTP/Incomplete claim & click on Revise to Launch the xEditor
- Now, the bot will edit the letter & then save the document
- After saving the letter, bot will click on the Submit to Batch button to send the letter & then close the IE
- These steps will be repeated until all the claims are completed in the Queue.
Agile Business Analyst
Ernst and Young – EY
08.2013 - 02.2015
- Build Research Tool program to develop an integrated, consistent, and easy to use knowledge solution that will enable EY Assurance practitioners and clients to easily find and access the accounting and auditing knowledge on timely basis
- This involves the Cleanup and extraction of HTML and metadata from existing DB and conversion to DITA and import to CMS- Content Management System and then enables publishing bridge through content site (.net application)
- The content is authored (Arbor text) and managed in CMS based on hierarchy, collection and group.
Business Analyst
Cox Communications
10.2012 - 07.2013
- Single Sign on Portal for one of the biggest school system in US – (Identity and Access management, Authorization and Authentication)
- TV Connect Services for the Android devices
- VOD – Video On Demand.
Agile Business Analyst
Wipro Technologies
12.2011 - 10.2012
- Work as a Business Analyst for the Client Asurion (www.asurion.com) in Agile environment
- Work in the UI interface for ( iCare – Customer Service) unit of Asurion web-based application with .Net front application and TIBCO middleware.
Business Development Manager
Saksoft Inc.
08.2011 - 12.2011
- Saksoft is a leading provider of Information Management Solutions for the financial domain to companies around the world
- Saksoft delivers success to the enterprise by helping consolidate, organize and manage the huge volume of data collected by your business
- Sales & Business Development
- Interact with Chief Executives and other senior level executives of the prospect companies towards Relationship building exercise in collaboration with the respective Sales team members
- Converted leads successfully to start engagement with leading Pharma players
- Presales - Responsible for RFI, RFP and RFQ response.
Business Development/ Consultant
Opus Software Solutions
10.2009 - 05.2010
- Opus Software Solutions is involved in creating comprehensive software solutions for the global payments industry, EMV, Chip and PIN, Smart Cards, Mobile POS, Contactless and NFC
- I was responsible for cultivating new customer opportunities in the Atlanta, GA area, helping our local team to grow our customer base
- I am involved in strong prospecting and strong relationship building
- I have strong sales experience and can sell Business Technology Solutions.
Business Associate/ Analyst
Cognizant Technology Solutions
03.2005 - 04.2007
- Involved in IT Presales/Sales, BD, Account Profiling and Business Analyst - to the Healthcare, Pharma and Life Sciences Organizations in North American Segment
- Plans, designs and recommends business processes to improve and support business activities
- Sales & Business Development
- Presales - Responsible for RFI, RFP and RFQ response.
Account Executive
Frost and Sullivan
05.2004 - 02.2005
- Understand the product/market/concept under research through secondary research and analyst meetings.
Education
MBA -
IFMR
01.2003
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Microsoft Excel Mastery
- Business process improvement
- User Acceptance Testing
- Workflow Analysis
- Strategic Planning
- Business Process Mapping
- Gap analysis
- Stakeholder Management
- Software development life cycle
- Business Planning
- Data Mapping
- Test case scenarios
- Product Development
- Product Management
- Business process modeling
- Release planning
- IIBA methodologies
- Business Analysis
- Requirements Analysis
Certification
- CSM- Certified Scrum Master, 2022
- CSPO – Certified Product Owner, 2022
Timeline
Product Owner/Senior Business Analyst
Fiserv
08.2023 - Current
Product Owner/Senior Business Analyst
EY
04.2019 - 07.2023
Product Owner
Lincoln Financial Group
06.2017 - 02.2019
Business Analyst
Deloitte Consulting
07.2015
Agile Business Analyst
Ernst and Young – EY
08.2013 - 02.2015
Business Analyst
Cox Communications
10.2012 - 07.2013
Agile Business Analyst
Wipro Technologies
12.2011 - 10.2012
Business Development Manager
Saksoft Inc.
08.2011 - 12.2011
Business Development/ Consultant
Opus Software Solutions
10.2009 - 05.2010
Business Associate/ Analyst
Cognizant Technology Solutions
03.2005 - 04.2007
Account Executive
Frost and Sullivan
05.2004 - 02.2005
MBA -
IFMR