Alka Mehta Fortunato
Elmhurst,NY
Overview
12
12
years of professional experience
Work History
Shopper
Amazon Prime/ Whole Foods Market
Brooklyn, New York
01.2021 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
CEO
Are Expresss Trucking Inc
Elmhurst, New York
04.2016 - 04.2021
- Cross-trained existing employees to maximize team agility and performance.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Manager of Operations
R&R Parcels Inc/FedEx
Elmhurst, New York
11.2013 - 04.2016
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised employees on delivering practices while maintaining safety guidelines.
Manager of Operations
P&S Custom Tailoring
Ozone Park, New York
02.2013 - 05.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced modern and comprehensive POS system for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate Trainer
Naartjie Inc
San Jose, CA
07.2001 - 10.2001
- Demonstrated correct procedures and compliance with standards at all times.
- Executed corporate training programs, consistently teaching and validating requisite skills and behaviors.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
Sales Assoc / Trainee, Asst Mngr
Liz Claiborne
San Mateo, CA
12.2000 - 07.2001
- Promoted sales by acquiring product knowledge and providing product solutions to customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
No Degree -
Queensborough Community College
Bayside, NYSkills
- Sales proficiency
- Accurate money handling
- Online ordering familiarity
- Customer Relations
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shopper
Amazon Prime/ Whole Foods Market
01.2021 - Current
CEO
Are Expresss Trucking Inc
04.2016 - 04.2021
Manager of Operations
R&R Parcels Inc/FedEx
11.2013 - 04.2016
Manager of Operations
P&S Custom Tailoring
02.2013 - 05.2015
Sales Associate Trainer
Naartjie Inc
07.2001 - 10.2001
Sales Assoc / Trainee, Asst Mngr
Liz Claiborne
12.2000 - 07.2001
No Degree -
Queensborough Community College