Allahdin Baksh
Amsterdam,NY
Summary
Seasoned IT professional specializing in diagnosing and resolving complex technical issues to improve operational efficiency. Proven track record in software and hardware installations, inventory management, and delivering exceptional customer service. Strong communication and interpersonal skills to foster collaboration, supervise new technicians, and support dynamic environments.
Overview
10
10
years of professional experience
Work History
Field Service Technician II
IGT
Schenectady, NY
09.2021 - Current
- Collaborated with technicians to resolve complex technical issues, boosting team efficiency.
- Supervised and trained new technicians to ensure compliance with best practices.
- Inspected and tested mechanical products to identify defects and prevent operational downtime.
- Delivered prompt technical support to customers via phone and email.
- Documented service activities and outcomes in detailed reports.
- Performed routine maintenance on machinery to maintain optimal performance.
- Traveled statewide for NYS Lottery installations and troubleshooting tasks.
- Interpreted wire diagrams for accurate system configuration.
Help Desk Technician I
PNJ Technology Partners
03.2020 - 05.2021
- Diagnosed technical issues in applications and hardware, resolving network connectivity problems efficiently.
- Responded to customer inquiries via phone and email, ensuring high-quality service delivery.
- Configured security settings and access permissions for users and groups to enhance data protection.
- Updated antivirus software regularly, safeguarding all computers against potential threats.
- Analyzed system logs to detect and address potential computer system issues proactively.
- Maintained parts inventory for emergency repairs, enabling swift problem resolution.
- Collaborated with IT team to evaluate system requirements and troubleshoot effectively.
- Assisted in installation of new hardware and software components to improve operational efficiency.
Deskside Lead
Epsilon
12.2018 - 03.2020
- Conducted system analysis and testing to identify and resolve technical inefficiencies.
- Achieved recognition from management for delivering exceptional customer service.
- Utilized diverse software tools to streamline processes and enhance performance.
IT Technician
3-D Technology
01.2018 - 10.2018
- Troubleshot network connectivity, software installation, and printing issues to ensure operational efficiency.
- Implemented security measures including firewall configuration and virus protection updates.
- Tracked service requests using ticketing systems such as Remedy and Service Now.
- Managed inventory of IT assets, including laptops, desktops, servers, and peripherals.
- Diagnosed hardware failures utilizing diagnostic tools such as PC Doctor and Windows Event Viewer.
- Created documentation outlining troubleshooting steps for various IT-related problems.
Assembling Specialist
Greg Beech Logistics
04.2017 - 01.2018
Greek Squad Consultant
Best Buy
08.2015 - 09.2016
Education
Cyber Security -
County Community College
Schenectady01.2016
High School Diploma & A+ Certification -
Schenectady High School
Schenectady01.2013
Skills
- Software and hardware support
- Inventory management
- Remote troubleshooting
- System analysis
- Data networking
- Firewall configuration
- Preventative maintenance
- Technical documentation
- User training
- Decision-making skills
- Complaint resolution
- Interpersonal communication
- Time management
- Critical thinking
References
Available upon request.
Timeline
Field Service Technician II
IGT
09.2021 - Current
Help Desk Technician I
PNJ Technology Partners
03.2020 - 05.2021
Deskside Lead
Epsilon
12.2018 - 03.2020
IT Technician
3-D Technology
01.2018 - 10.2018
Assembling Specialist
Greg Beech Logistics
04.2017 - 01.2018
Greek Squad Consultant
Best Buy
08.2015 - 09.2016
Cyber Security -
County Community College
High School Diploma & A+ Certification -
Schenectady High School
Similar Profiles
Heather CliffordHeather Clifford
Data Governance Strategist at IGTData Governance Strategist at IGT
Noah WertzNoah Wertz
Computer Operator at IGTComputer Operator at IGT
Allen ValdesAllen Valdes
Dev Ops Specialist at IGTDev Ops Specialist at IGT
Gaurav KumarGaurav Kumar
Process Associate at IGTProcess Associate at IGT
PAPAJO AMISSAHPAPAJO AMISSAH
Community Psychiatric Supports and Treatment (CPST) Therapist at Cayuga CentersCommunity Psychiatric Supports and Treatment (CPST) Therapist at Cayuga Centers