David Mora
Houston,TX
Summary
Dedicated and highly skilled ATM Technician Il with over 10 years of experience in maintaining and troubleshooting ATM systems. Aiming to apply my technical expertise and customer service abilities in a demanding role to maintain peak ATM performance and improve customer satisfaction.
Overview
10
10
years of professional experience
Work History
Field Service Technician II
NCR Atleos
Houston, TX
07.2014 - 08.2024
- Perform routine maintenance and repair of ATMs to ensure maximum uptime and minimal disruption for customers.
- Identify and resolve issues related to hardware, software, and network connections on a variety of ATM models, including [diebold ver and wincorl.
- Conduct preventative maintenance, including software updates, firmware upgrades, and cleaning of machines.
- Coordinate with customer to ensure timely repair and minimize downtime.
- Train and mentor new technicians, providing guidance on complex troubleshooting tasks.
- Maintain accurate records of service calls, repairs, and parts usage to support effective inventory management.
- Demonstrated ability to reduce ATM downtime and revisits through proactive maintenance and rapid response to service calls...
- Assisted in installation and configuration of new ATMs, including testing and quality assurance.
- Monitored ATM performance using remote monitoring tools and initiated repairs before failures occurred.
Education
Associate of Applied Science -
ITT Technical Institute - Houston
Houston, TX06-2014
Skills
- Advance Troubleshooting
- ATM Hardware Knowledge
- Software Support
- Network and Connectivity
- Electrical and Mechanical Skills
- Communication
- Problem Solving
- Customer Relationships
- Time Management
- Documentation
- Collaboration
- Adaptability
- Attention to Detail
- Customer Focus
- Security Systems
Projects
- Upgrade software/hardware
- Install/Deinstall atms
- Ink install program
Timeline
Field Service Technician II
NCR Atleos
07.2014 - 08.2024
Associate of Applied Science -
ITT Technical Institute - Houston
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