Allan Castillo
Dacula,GA
Summary
Sales expert specializing in heavy- and medium-duty truck parts, with experience managing a mechanical workshop. Proven ability to optimize processes to meet customer needs. Strong focus on effective communication and teamwork. Extensive knowledge of engines and heavy equipment.
Brands/Systems: International, Freightliner, Hino, Isuzu, Cummins, Detroit, Caterpillar, Allison Transmissions, Eaton, Wabco, Bendix.
Seeking a position relevant to my experience near my new home in Dacula, Georgia.
Overview
13
13
years of professional experience
Work History
Parts Specialist
Rush Truck Center
doraville ,ga, GA
01.2026 - Current
- Managed front and back counter sales for Isuzu, International, Hino, and UD trucks.
- Assisted customers in locating and selecting required parts for vehicles.
- Processed orders and maintained accurate records in inventory management systems.
- Coordinated with vendors to ensure timely delivery of parts and equipment.
- Provided technical support to service technicians regarding parts specifications.
- Trained new employees on inventory procedures and customer service standards.
- Monitored stock levels to prevent shortages and ensure availability of critical parts.
Parts Specialist
Allegiance Trucks Centers
Linden, United States
06.2023 - 12.2025
- front & back counterparts international , Isuzu trucks
- Guided customers in locating and selecting parts for vehicles, enhancing customer satisfaction.
- Processed orders and maintained accurate inventory records, ensuring efficient stock management.
- Coordinated with vendors to ensure timely delivery of parts and equipment.
- Assisted shop foreman in coordinating daily operations and workflow, contributing to smooth shop functionality.
- Assisted in the development of new processes for performing automotive service tasks more efficiently.
- Operated forklifts safely when loading and unloading materials from trucks or moving items around the shop floor.
Front Counter Sales y work shop
Importaciones GM S.A.
San Jose, Costa Rica
01.2014 - 01.2023
- Back counter sales and front counter sales heavy trucks
- Supervised shop operations
- Oversaw shop management
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor's degree - business administration
Universidad de las ciencias y el arte
San Jose, Costa Rica12-2018
Skills
- Parts ordering
- Parts Catalogs Online
- Schematics Systems
- Vehicle knowledge
- Microsoft Excel
- Microsoft Word
- Maintenance scheduling
- Customer relationship management
- Team collaboration
- Effective communication
- Customer service
Hobbies and Interests
- Professional motocross rider in Costa Rica for 16 years
- Family man
Languages
- Spanish
- English
Personal Information
- Date of Birth: 05/19/92
- Gender: Male
- Nationality: Costa Rica
- Driving License: C
- Marital Status: Married
- Place of Birth: Costa Rica
Timeline
Parts Specialist
Rush Truck Center
01.2026 - Current
Parts Specialist
Allegiance Trucks Centers
06.2023 - 12.2025
Front Counter Sales y work shop
Importaciones GM S.A.
01.2014 - 01.2023
Bachelor's degree - business administration
Universidad de las ciencias y el arte