Allan Pagtalunan
Hayward
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Practice Supervisor
UCSF Health
11.2022 - Current
- Ensured compliance with health regulations, enhancing operational safety and quality.
- Enhanced workflow efficiency through successful implementation of process improvements.
- Developed staff skills through targeted training and mentorship initiatives.
- Promoted team accountability and collaboration towards shared objectives.
- Facilitated clear communication between providers and patients regarding treatment options.
- Evaluated administrative staff performance, providing feedback for professional development.
- Adapted administrative workflows to align with organizational policies and patient care standards.
- Served as primary Epic support contact, ensuring timely issue resolution and follow-up.
Contact Center Preceptor
University of California, San Francisco
08.2022 - 11.2022
- Established new Contact Center Department, enhancing team structure and efficiency.
- Trained over 50 new employees, improving departmental functionality and productivity.
- Leveraged leadership skills to streamline workflows and boost team performance.
- Coached employees on performance improvement, fostering professional development and growth.
- Provided feedback to management on training needs and employee performance metrics.
- Developed training plans based on thorough assessments of employee needs.
Cardiac Patient Coordinator
University of California, San Francisco
04.2019 - 08.2022
- Improved patient satisfaction by effectively managing customer service inquiries.
- Scheduled surgeries and appointments for 15 patients daily, optimizing workflow efficiency.
- Enhanced clinician productivity by developing EPIC templates for patient scheduling management.
- Led a team of 20 coordinators, coordinating schedules and daily task assignments.
- Resolved end-user support requests through effective troubleshooting guidance and assistance.
- Identified and analyzed IT issues within electronic health records for quick solutions.
Nurse Infusion Scheduler
Optioncare Home Infusion Services
03.2018 - 03.2019
- Enhanced scheduling efficiency for Infusion Center staff and patients.
- Cross-trained team members, improving overall agility and operational performance.
- Developed competency assessments to ensure high-quality and efficient team work.
- Educated patients and caregivers on post-discharge procedures for seamless care.
- Managed patient appointment scheduling and conducted reminder follow-up calls.
- Coordinated referrals with insurance and specialists, documenting details accurately.
Research Coordinator & Lead Surgical Scheduler
The Buncke Clinic
07.2015 - 01.2018
- Ensured compliance with protocols for patient care and clinical trials.
- Streamlined equipment purchasing and protocol development for efficient study preparation.
- Trained and mentored team members to enhance skills and performance.
- Achieved Ambulatory Surgery Center accreditation through meticulous preparation and documentation.
- Facilitated vendor relationships for timely procurement of surgical equipment and supplies.
Surgical Coordinator
California Pacific Medical Center, Hospital
05.2011 - 06.2015
- Increased efficiency by expertly coordinating outpatient procedure schedules.
- Educated patients on surgery processes and provided comprehensive treatment documentation.
- Streamlined office logistics by resolving computer errors and maintaining appointment schedules.
- Verified insurance coverage and secured necessary pre-authorizations for procedures.
- Managed vendor relationships, ordered supplies, and maintained inventory levels effectively.
Ambulatory Services Transport/Unit Coordinator
California Pacific Medical Center, Hospital
02.2010 - 05.2011
- Enhanced patient care unit operations through effective coordination of services.
- Resolved unit operational issues independently, collaborating with management on complex challenges.
- Transported patients safely using wheelchairs, stretchers, and moveable beds as needed.
Education
Mills-Peninsula School of Diagnostic Imaging
Burlingame, CACertified Nursing Assistant - undefined
Gurnick Medical Academy of Arts
San Mateo, CAMedical Terminology Certification - undefined
Hospital Consortium Education Network
Burlingame, CAAcute Training Program - undefined
Providence Vocational School
Daly City, CARegional Occupational Program - undefined
San Mateo
San Mateo, CASkills
- Training and mentoring
- Epic Cadence/ Prelude
- Continuous improvement
- Performance metrics
- Team collaboration
- Conflict resolution
- Critical thinking
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Practice Supervisor
UCSF Health
11.2022 - Current
Contact Center Preceptor
University of California, San Francisco
08.2022 - 11.2022
Cardiac Patient Coordinator
University of California, San Francisco
04.2019 - 08.2022
Nurse Infusion Scheduler
Optioncare Home Infusion Services
03.2018 - 03.2019
Research Coordinator & Lead Surgical Scheduler
The Buncke Clinic
07.2015 - 01.2018
Surgical Coordinator
California Pacific Medical Center, Hospital
05.2011 - 06.2015
Ambulatory Services Transport/Unit Coordinator
California Pacific Medical Center, Hospital
02.2010 - 05.2011
Certified Nursing Assistant - undefined
Gurnick Medical Academy of Arts
Medical Terminology Certification - undefined
Hospital Consortium Education Network
Acute Training Program - undefined
Providence Vocational School
Regional Occupational Program - undefined
San Mateo
Mills-Peninsula School of Diagnostic Imaging