Allana Robinson
Highly organized expert with experience managing operational activities and personnel. Talented at using data-driven processes and advanced technologies to increase efficiency and reduce costs. Strong communication and problem-solving skills and poised when managing a wide range of tasks. Detail-oriented professional with experience in records management, Microsoft office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Knowledgeable with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Work History
OPERATIONS SUPERVISOR
11 Years 10 Months- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure work.
- Oversaw staff development, training and performance management.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Assigned tasks according to individual abilities while motivating staff to reach goals within deadlines.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Documented daily operations activities in database.
- Monitored daily operations and evaluated performance to proactively approach backlogs.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
Lead Sales Clerk
2 Years 2 Months- Provided excellent customer service to ensure satisfaction.
- Utilized problem solving skills to resolve customer complaints quickly.
- Compiled, copy, sort and activities, business transactions, and other activities.
- Utilized computer and job-related software to maintain and update ling, inventory, and database systems.
- Assisted department personnel in completion of routine tasks to meet deadlines.
- Completed data entry tasks with strong focus on accuracy and data integrity.
- Trained new staff on clerical procedures and cellphone policies.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Sorted and distributed incoming mail and packages.
- Organized daily work schedules for team members, delegating tasks accordingly.
- Developed strategies to enhance customer satisfaction through effective communication and problem-solving skills.
- Served as a knowledgeable resource for customers seeking guidance on product features, benefits, and applications.
- Trained new sales clerks for improved performance and seamless integration into the team.
- Handled cash transactions accurately while maintaining a secure cash drawer during shifts.
Customer Service Advocate
7 Months- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Guided customers through product selections, providing tailored recommendations and support.
- Collaborated with team to streamline service processes, improving efficiency in response times.
- Mentored new staff on best practices, fostering a knowledgeable and effective team environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed returns and exchanges, ensuring compliance with company policies.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Education
HIGH SCHOOL DIPLOMA
Skills
Certification
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft office
- Class A CDL
- Tanker Endorsement
- Double and triple endorsement
- Hazmat Endorsement
- Napier Truck Training, Hamilton, Ohio- 10-21-2024