Allee Perkins
Brooklyn,MS
Summary
Dynamic receptionist with proven expertise at Town and Country Animal Hospital, enhancing customer service and streamlining appointment scheduling. Skilled in data entry and organization, I improved financial transaction efficiency and trained new staff, fostering a collaborative environment. Committed to delivering exceptional client relations and optimizing workflow for better service delivery.
Overview
4
4
years of professional experience
Work History
Receptionist
Town and Country Animal Hospital
Hattiesburg, MS
09.2023 - Current
- Handled phone inquiries and scheduled veterinary consultations, enhancing customer service experience.
- Assisted in maintaining accurate patient records using practice management software.
- Coordinated communication between clients and veterinary staff to streamline care processes.
- Processed payments and managed billing inquiries, improving financial transactions efficiency.
- Trained new reception staff on procedures and systems, fostering a collaborative team environment.
Receptionist
All Animal Clinic
Hattiesburg, MS
07.2021 - 03.2023
- Managed multi-line phone system, efficiently routing calls to appropriate staff members.
- Greeted and assisted clients upon arrival, ensuring a welcoming environment.
- Scheduled appointments using electronic health records system, optimizing daily workflow.
- Maintained accurate patient records and files, ensuring compliance with privacy regulations.
- Processed payments and handled transactions with accuracy and attention to detail.
- Coordinated communication between veterinarians and pet owners, enhancing service delivery.
- Trained new reception staff on protocols and procedures, fostering team cohesion.
- Implemented improvements in appointment scheduling process, reducing wait times for clients.
Education
High School Diploma -
Forrest County Agricultural High School
Brooklyn, MS05.2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
Timeline
Receptionist
Town and Country Animal Hospital
09.2023 - Current
Receptionist
All Animal Clinic
07.2021 - 03.2023
High School Diploma -
Forrest County Agricultural High School