Allegra Bythewood
Houston,TX
Summary
Experienced Medical Office Management Professional experienced in capturing necessary patient information to optimize productivity, efficiency and service quality across various environments within the Electronic Health Record. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Health IT Systems Admin Manager
Avenue 360 Health & Wellness
Houston, TX
12.2021 - Current
- Performs evaluation, testing, support, and maintenance of Health Information Technology (HIT) applications, including leading the successful implementation of the OCHIN Epic EHR system within a 6 month timeframe.
- Communicates corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Provides oversight of OCHIN Epic EHR system access and security, data capture, and information workflows.
- Provides system reports and queries to ensure HIT systems are running at peak performance.
- Built a highly-efficient EHR support team through ongoing coaching and professional development opportunities.
- Provides technical consultation to various departments and partner vendors on HIT systems and processes.
- Provides resources and arranges training for users when there is a system change or update.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinates customer, vendor and stakeholder relations for smooth communication flows.
Systems & Projects Specialist
Avenue 360 Health & Wellness
Houston, TX
04.2020 - 12.2021
- Supports the overall structure of electronic health records and the Health Information Technology department by contributing to ongoing improvements of clinical operations by utilizing technology and training to its full potential.
- Assists with quality assurance audits, identifies opportunities for improvement for end-users and provides feedback.
- Acts as the system administrator for Intergy electronic health record (EHR) software and Amwell telehealth platform.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Creates reference material for end-users after initial training.
- Validates data that is reported by the analytics team.
- Project lead for upcoming Epic EHR implementation.
- Manages the EHR support ticketing system.
Site Manager
Avenue 360 Health & Wellness
Houston, TX
09.2018 - 03.2020
- Oversaw daily non-clinical operations for a community health center (FQHC) serving 27,000 patients annually for family practice, OB/GYN, HIV/AIDS, behavioral health and substance use services.
- Created effective communication systems and supported professional team relationships.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Facilitated monthly site meetings with clinical and front desk staff.
- Monitored, coached, and supervised team of 14 employees in 2019.
- Monitored provider productivity by ensuring dropped charges for billing and encounter note closure.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Site Manager
Accesshealth
Richmond, TX
01.2016 - 09.2018
- Oversaw daily non-clinical operations for 2 non-profit Federally Qualified Health Centers (FQHC) providing family practice, HIV and pediatric services to underserved communities.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Assisted with the implementation of a call center and was able to hit the target of a 90% answer rate with a less than 10% dropped call rate.
- Created weekly and monthly reports and presentations for management team.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients/parents.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Nyack Senior High School
Nyack, NYSkills
HIPAA, OSHA, Joint Commission
Electronic Medical/Health Record (EMR/EHR)Health Information Technology (HIT)Excellent attention to detail
Revenue Cycle
Exceptional verbal and written communication skillsFQHC & HRSA knowledge
Immunized and boosted for Covid-19Medical TerminologyAnalytical thinking skillsTime managementMicrosoft Office Suite
Technical supportTrustworthy and dependableJIRA
Staff Management
Medical practice management
Medical billing
Timeline
Health IT Systems Admin Manager
Avenue 360 Health & Wellness
12.2021 - Current
Systems & Projects Specialist
Avenue 360 Health & Wellness
04.2020 - 12.2021
Site Manager
Avenue 360 Health & Wellness
09.2018 - 03.2020
Site Manager
Accesshealth
01.2016 - 09.2018
Nyack Senior High School