ALLEGRA HARRIS
Jacksonville,FL
Summary
To secure a career in a Healthcare environment where I can utilize my acquired skillset which includes: Excellent Customer Service, Medical Terminology, Ability to Multi-task, Strong Written/Verbal Skills, Attention to Detail, Retail Management Skills, Microsoft Office Proficiency, Teambuilding Etiquette, Willingness to Cross Train
Experienced in managing patient scheduling and provider relations within healthcare settings, demonstrating proficiency in coordinating referral requests and authorizations. Successfully facilitated communication between patients and healthcare providers, enhancing care coordination and ensuring compliance with HIPAA regulations. Proven ability to maintain accurate provider calendars and manage administrative tasks for multiple physicians, contributing to efficient office operations. Skilled in utilizing Epic systems for patient record management and appointment scheduling, while providing exceptional customer service to patients and families.
Overview
1
1
year of post-secondary education
24
24
years of professional experience
Work History
Senior Medical Secretary
UF Health Jacksonville
Jacksonville, FL
04.2024 - Current
- Served as head secretary for the Electrophysiology department, managing administrative tasks.
- Supporting 5 faculty, 3 APRNs, and 2 fellows
- Managing provider calendars and daily schedules
- Managed calendars for multiple physicians ensuring accuracy of appointments.
- Scheduled appointments for patients, coordinated meetings with hospital staff and personnel.
- Managed patient scheduling for UF Health Jacksonville clinics and provider calendars.
- Coordinated referral requests and authorizations, ensuring timely follow-up communications with external offices to optimize patient care.
- Facilitated effective communication between patients and healthcare providers, enhancing care coordination and patient satisfaction.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Patient appointment confirmation calls
- Answered patient calls and routed messages to appropriate UF Health Jacksonville staff.
- Prepared medical records, charts, and correspondence for patient visits.
- Assisted in preparing meeting agendas and taking minutes during meetings.
- Performed data entry tasks accurately while maintaining confidentiality of patient information.
- Maintained inventory of medical supplies; ordered additional supplies.
- Processed incoming mail; prepared outgoing mailings such as letters, packages.
- Arranged travel accommodations for physicians attending conferences or seminars.
- Provided administrative and secretarial support to physicians and other healthcare professionals.
- Communicated with patients with compassion while keeping medical information private.
- Credentialing/onboarding of new faculty and APRNs
- Epic and In Basket management
- Fellows’ on-call scheduling
- Pre-op and device nurse appointments
- Travel reimbursements and facility tickets
- Travel reimbursements and facility tickets
- Meeting coordination with representatives
- Assisted in preparing meeting agendas and taking minutes during meetings.
- Direct support of the Medical Director of Electrophysiology
Outpatient Services Coordinator
UF Health Jacksonville
Jacksonville, FL
12.2022 - Current
- Delivered comprehensive customer service during admission and registration, liaised between patients and physicians, and effectively managed walk-in patients and incoming calls.
- Streamlined patient scheduling and appointment changes across UF Health Jacksonville departments to enhance patient access.
- Oversaw referral paperwork and maintained accurate patient records in UF Health Jacksonville systems, ensuring compliance and accessibility.
- Managed referral paperwork and updated patient records in UF Health Jacksonville systems
Client Service Rep II Admin
UF Health Jacksonville
Jacksonville, FL
06.2022 - 12.2022
- Registered patients and performed registration functions, obtained signatures and documentation for billing and insurance purposes, discharged patients and entered billing codes for visits, scheduled patient appointments, ordered laboratory tests via the computer system, scanned documentation for patient charts, served as a liaison between patients, nurses, and physicians, input data, and answered queries about insurance plans.
- Facilitated appointment scheduling, registration completion, and service inquiry resolution for patients at UF Health Jacksonville.
- Verified patient insurance details to ensure accurate billing and service processing. and revised patient records within hospital systems to ensure accuracy.
- Answered incoming calls to assist patients with their inquiries and direct them appropriately. and directed requests to the relevant departments at UF Health Jacksonville for efficient service.
Client Service Rep I
UF Health Jacksonville
Jacksonville, FL
06.2020 - 06.2022
- Registered patients, obtained signatures and documentation for billing and insurance, discharged patients, and entered correct billing codes for visits.
- Checked insurance details to ensure patient access and billing correctness
- Confirmed insurance information to support patient access and maintain billing accuracy.
- Organized patient appointment schedules and refreshed provider calendars for efficient clinic operations.
Accounts Payable Clerk
City of Jacksonville
Jacksonville, FL
10.2017 - 06.2020
- Delivered customer service in Jacksonville Public Library system by collecting, counting, and disbursing funds for banking transactions. Managed customer accounts through processing third-party billing statements, maintaining financial ledgers, inputting data, and addressing incoming queries. Maintained files, calendars, and schedules while completing travel reimbursement documentation and submitting necessary paperwork. Processed incoming and outgoing mail, processed all payment and reimbursement requests.
- Managed vendor invoice processing for City of Jacksonville accounts payable. for City of Jacksonville accounts payable records.
- Conducted verification of purchase orders against city payment requests., receipts, and coding against city payment requests.
- Delivered customer service in Jacksonville Public Library system by collecting, counting, and disbursing funds for banking transactions. Managed customer accounts through processing third-party billing statements, maintaining financial ledgers, inputting data, and addressing incoming queries. Maintained files, calendars, and schedules while completing travel reimbursement documentation and submitting necessary paperwork. Processed incoming and outgoing mail, processed all payment and reimbursement requests.
Assistant Manager
Payless Shoe Source
Jacksonville, FL
04.2012 - 08.2017
- Oversaw daily retail operations at a footwear store, ensuring efficient staff performance and customer satisfaction.
- Oversaw daily retail operations at a footwear store, ensuring efficient staff performance and customer satisfaction.
- Managed customer transactions by collecting, counting, and disbursing money; completed banking deposits and payroll processing; supervised employees and scheduled staff meetings as key holder for all monetary transactions.
- Tracked inventory levels to ensure adequate stock on hand and replenished shoe displays
Customer Service Representative
Toys R Us
Jacksonville, FL
10.2010 - 02.2012
- Greeted and assisted guests with purchases and returns, answered questions, demonstrated products, and arranged merchandise displays to enhance customer experience.
- Processed returns, exchanges, and refunds using point-of-sale systems.
- Resolved customer concerns while following Toys R Us service policies.
- Assisted Toys R Us shoppers with product questions and store directions.
Customer Service Representative
RadioShack
Jacksonville, FL
09.2005 - 06.2010
- Resolved billing complaints, clarifying charges for services requested to ensure customer satisfaction.
- Greeted customers warmly upon entry to create a positive shopping atmosphere. at Toys R Us, providing friendly assistance. and answered toy department questions
- Processed purchases, returns, and exchanges at register, ensuring accurate transactions and customer satisfaction.
- Greeted Toys R Us shoppers, providing information on toy department inquiries to enhance shopping experience.
Assistant Manager, Key Holder
Lane Bryant
Jacksonville, FL
03.2005 - 09.2005
- Supervised sales associates and assisted customers with cash handling, ensuring accurate collection and disbursement of funds. Executed banking deposits and managed payroll processing to maintain financial accuracy. Served as a key holder for all monetary transactions.
Sales Associate
JC Penney
Jacksonville, FL
10.2002 - 08.2004
- Assisted patrons on sales floor by answering questions, demonstrating products, and providing dressing room access, while arranging merchandise displays and maintaining cleanliness of sales floor and work stations.
- Guided JCPenney customers in product selection and purchase decisions, and enhancing overall shopping experience.
- Provided assistance on the sales floor to patrons by answering questions, product demonstration and dressing room access; arranged merchandise displays; maintained the cleanliness of the sales floor and work stations.
- Arranged merchandise displays to align with JCPenney visual standards, ensuring appealing presentation for customers.
Education
Certificate Of Completion - Office Management
Smart Horizons
02.2017 - 02.2018
High School Diploma -
Smart Horizons Career Online High School
Some College (No Degree) - Medical Billing and Coding
UF Health Jacksonville
Jacksonville, FL 06.2021 - 08.2021
Skills
- Medical billing
- ICD-10 coding
- Epic charting
- Insurance verification
- Medical coding
- Patient scheduling
- Office administration
- Customer service
- Effective communication
- Patient registration expertise
- Telephone customer support
- Microsoft office suite proficiency
- Strong interpersonal skills
- Meeting coordination expertise
- Detail-oriented nature
- Professional telephone etiquette
- Appointment coordination
- HIPAA regulations
- Prioritization and planning
- Strong organizational skills
Timeline
Senior Medical Secretary
UF Health Jacksonville
04.2024 - Current
Outpatient Services Coordinator
UF Health Jacksonville
12.2022 - Current
Client Service Rep II Admin
UF Health Jacksonville
06.2022 - 12.2022
Some College (No Degree) - Medical Billing and Coding
UF Health Jacksonville
06.2021 - 08.2021
Client Service Rep I
UF Health Jacksonville
06.2020 - 06.2022
Accounts Payable Clerk
City of Jacksonville
10.2017 - 06.2020
Certificate Of Completion - Office Management
Smart Horizons
02.2017 - 02.2018
Assistant Manager
Payless Shoe Source
04.2012 - 08.2017
Customer Service Representative
Toys R Us
10.2010 - 02.2012
Customer Service Representative
RadioShack
09.2005 - 06.2010
Assistant Manager, Key Holder
Lane Bryant
03.2005 - 09.2005
Sales Associate
JC Penney
10.2002 - 08.2004
High School Diploma -
Smart Horizons Career Online High School