Tanisha Gray
Rosedale
Summary
Seasoned Senior Medical Secretary with proven experience in complex healthcare administrative environments. Possess strong communication skills, adept at managing patient records, coordinating medical staff, and ensuring smooth office operations. Significant contributions to enhancing overall patient care and satisfaction through efficient handling of administrative tasks. Skilled in utilizing medical software for documentation and scheduling purposes.
Overview
21
21
years of professional experience
Work History
Senior Medical Secretary
Weill Cornell Medicine
New York
11.2024 - Current
- Managed patient scheduling and appointment coordination for multiple departments.
- Ensured compliance with all applicable regulations related to HIPAA privacy laws.
- Scheduled appointments for patients, coordinated meetings with hospital staff and personnel.
- Answered phone calls in a professional manner; responded promptly to voicemails and emails.
- Coordinated billing process including filing insurance claims and handling payments received from patients.
- Managed calendars for multiple physicians ensuring accuracy of appointments.
- Greeted visitors to the office and provided customer service assistance as needed.
- Verified insurance coverage prior to treatments or procedures being performed.
- Maintained inventory of medical supplies; ordered additional supplies when necessary.
- Responded to inquiries from patients regarding their medical records or treatment plans.
- Documented and responded to incoming correspondences to address questions.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Coordinated and arranged for laboratory services and collected specimens.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Prepared examination rooms and assisted in basic patient care as needed.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Processed medical records and maintained confidentiality as per HIPAA regulations.
- Facilitated communication between healthcare providers and patients regarding treatment plans.
- Coordinated insurance verification and pre-authorization for patient procedures.
- Organized administrative tasks to support clinical operations effectively.
- Assisted in the onboarding of new staff, providing training on office procedures.
- Served as a liaison between patients and medical staff to address inquiries promptly.
- Created forms for new patient registration processes.
Senior Administrative Support Assistant
Northwell Health Fertility Center at Lenox Hill
New York
04.2019 - 11.2024
- Collected copayments and processed cycle payments efficiently.
- Resolved billing inquiries through patient consultations and appropriate actions.
- Verified insurance eligibility to confirm active coverage on file.
- Ensured accurate patient demographic information and proper insurance allocation.
- Corrected invoice errors as necessary to maintain billing accuracy.
- Registered patients and facilitated checkout processes.
- Scheduled morning monitoring appointments and managed overall appointment logistics.
- Trained new front operations employees, providing guidance for optimal performance.
- Managed scheduling for patient appointments and consultations at fertility center.
Podiatry Assistant/Front Desk
Dr. Dummer & Rubenstein
Queens
07.2007 - 03.2019
- Ensured readiness for office openings and closings by managing all procedures efficiently.
- Greeted patients promptly, assigning examination rooms to streamline patient flow.
- Prepared patients for treatments, dressing them and administering necessary procedures.
- Processed payments, collecting copayments and ensuring efficient payment management.
- Sterilized instruments regularly to maintain a safe clinical environment.
- Ordered essential supplies to guarantee uninterrupted office operations.
- Answered multiple phone lines, directing calls accurately to appropriate staff members.
- Scheduled patient appointments while effectively managing daily calendars.
Private Care Home Attendant
American Medical
Queens
06.2005 - 06.2007
- Assisted disabled and senior adults with personal hygiene, including bathing and nail care.
- Administered medications accurately following doctor's prescriptions.
- Maintained a clean, safe environment through careful observation and light household chores.
- Supported nutrition by preparing meals and managing special diets when needed.
Education
Business Administration -
York College
Queens, NY01.2011
Certificate in Nursing Assistant -
American Medical
Queens, NY01.2002
Skills
- Medical billing
- HIPAA compliance
- Electronic health records
Timeline
Senior Medical Secretary
Weill Cornell Medicine
11.2024 - Current
Senior Administrative Support Assistant
Northwell Health Fertility Center at Lenox Hill
04.2019 - 11.2024
Podiatry Assistant/Front Desk
Dr. Dummer & Rubenstein
07.2007 - 03.2019
Private Care Home Attendant
American Medical
06.2005 - 06.2007
Business Administration -
York College
Certificate in Nursing Assistant -
American Medical