Allegra Romero
Summary
Energetic and adaptable with natural ability to connect with people and drive engagement. Possesses foundational knowledge in customer relationship management and digital marketing, coupled with strong analytical and communication skills. Dedicated to creating impactful customer experiences that foster loyalty and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Activation Specialist
Best Buy Health
10.2024 - Current
- Established strong relationships with key stakeholders, fostering trust and promoting long-term loyalty among clients.
- Maintained detailed records of all activations completed, allowing for accurate reporting and analysis of trends over time.
- Partnered with marketing teams to develop targeted promotional materials that emphasized ease of product activation for prospective clients.
- Reduced call wait times for assistance by developing an effective troubleshooting guide for common activation-related issues.
- Enhanced customer experience by providing thorough product demonstrations and guiding clients through activation processes.
Customer Service Representative
IBEX Global
01.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Driver
Uber
04.2019 - 01.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Server
Chili's Restaurant
02.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Madison Highschool
San Antonio, TX07.2015
Skills
- Customer engagement
- Brand awareness
- Analytics tools
- Product launches
Certification
CPR Certified
Languages
English
Full Professional
Timeline
Retail Activation Specialist
Best Buy Health
10.2024 - Current
Customer Service Representative
IBEX Global
01.2023 - 09.2024
Driver
Uber
04.2019 - 01.2023
Server
Chili's Restaurant
02.2018 - 04.2019
High School Diploma -
Madison Highschool
CPR Certified
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