Wilbert Santos
Queens,NY
Summary
Versatile and dedicated Government & Politics undergraduate with a strong focus on advocating for individuals by addressing their unique needs. Passionate about providing support and creating solutions through empathetic and tailored approaches, with a commitment to making a meaningful impact.
Overview
7
7
years of professional experience
Work History
Retail Activation Specialist
Coca Cola Beverages
03.2024 - Current
- Enhanced customer experience by providing thorough product demonstrations and guiding clients through activation processes.
- Kept current on industry trends and emerging technologies, applying this knowledge to refine activation strategies and maximize customer satisfaction.
- Streamlined onboarding for new customers by creating clear, concise activation guides and instructional materials.
- Identified opportunities for upselling additional products or services during the activation phase, contributing to increased revenue growth.
- Trained and mentored new Activation Specialists, improving team performance and ensuring consistent service delivery across all touchpoints.
Field Marketing Specialist
Nutrabolt Brands
11.2022 - 06.2024
- Established and managed relationships with external data providers and research vendors.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
Customer Service Representative
Setpoint Technologies
08.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Legal Assitant
William Schwitzer & Associates
06.2018 - 08.2019
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Contacted clients to schedule appointments and discuss progress of cases.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
Education
Bachelor of Arts - Political Science
St. John's University
Jamaica, NY05-2023
Skills
Legal Research & Analysis
Marketing & Communication
Organizational Skills
Technical Proficiency
Leadership Experience
UNICEF | Vice President
March 2022 – Present
- Lead initiatives to advocate for children's rights and welfare, fostering community engagement and support.
Speech & Debate | Vice President
February 2016 – May 2019
- Organized debates and public speaking events, enhancing members' communication and critical thinking skills.
Languages
Spanish
Native or Bilingual
Timeline
Retail Activation Specialist
Coca Cola Beverages
03.2024 - Current
Field Marketing Specialist
Nutrabolt Brands
11.2022 - 06.2024
Customer Service Representative
Setpoint Technologies
08.2022 - 01.2023
Legal Assitant
William Schwitzer & Associates
06.2018 - 08.2019
Bachelor of Arts - Political Science
St. John's University
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