ALLEIGH ROBERTSON
Kentwood,USA
Summary
Offering blend of customer service skills and eagerness to learn in fast-paced environment. Brings ability to quickly pick up new tasks and adapt to procedures. Ready to use and develop communication and teamwork skills in any role.
Overview
2
2
years of professional experience
Work History
Cashier
The Cafe
Kentwood, LA
03.2026 - Current
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
Secretary's Assistant
Twenty-First Public Defender
Amite, LA
08.2025 - Current
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Managed filing system, entered data, and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks daily.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed checks and financial documents.
- Organization with documents, files, and paperwork.
- Kept desk and workplace neat and clean.
Wait Staff Member
Mike's Catfish Inn
Amite, LA
02.2025 - 02.2026
- Provided exceptional customer service, ensuring a welcoming dining experience.
- Assisted in menu knowledge, enabling informed recommendations to guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Handled cash and processed payments accurately during busy shifts.
- Adapted quickly to changing priorities in fast-paced environment, ensuring smooth operations.
- Actively resolved guest issues, contributing to positive dining experiences and repeat business.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
Staff Member
Skinny's Restaurant
Kentwood, LA
11.2023 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established positive relationships with customers and other staff members.
- Provided guidance and support to junior staff members in achieving performance goals.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Student Worker
Sumner High School Jewel Sumner High School
Kentwood, LA
01.2024 - 02.2025
- Assisted customers with inquiries, providing timely and accurate information to enhance service experience.
- Maintained cleanliness and organization of workspace, ensuring compliance with safety and health standards.
- Collaborated with team members to streamline daily operations, improving overall workflow efficiency.
- Handled cash transactions accurately, ensuring accountability and adherence to company policies.
- Engaged in continuous learning about products and services to better assist customers and answer queries.
- Participated in team meetings to discuss operational improvements and share feedback on processes.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Upsold menu items and specials, contributing to overall sales growth.
- Processed payments accurately, balancing cash drawers at the end of shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Prepared and assembled food items following health and safety standards.
- Maintained cleanliness and organization of kitchen workstations to ensure efficiency.
- Supported cooking staff during meal service by providing timely ingredient preparation.
- Assisted in training new waitstaff on menu items and service protocols.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma - undefined
Jewel Sumner High School
Kentwood, LA05-2025
Skills
- Strong multitasking
- POS system operation
- Memory retention
- Warm and friendly
- Exceptional customer service
- Efficient organization
- Professional appearance
- Reliable and responsible
- Cleanliness and hygiene
- File system management
- Records management
- Database entry
- Customer service
- Office management
- Filing and data archiving
- Certified in Microsoft, PowerPoint, and Excel
Timeline
Cashier
The Cafe
03.2026 - Current
Secretary's Assistant
Twenty-First Public Defender
08.2025 - Current
Wait Staff Member
Mike's Catfish Inn
02.2025 - 02.2026
Student Worker
Sumner High School Jewel Sumner High School
01.2024 - 02.2025
Staff Member
Skinny's Restaurant
11.2023 - 02.2025
High School Diploma - undefined
Jewel Sumner High School