Allen Barnes
5391 N Warriner Rd Richmond,VA
Overview
8
8
years of professional experience
Work History
Sales Representative
Cmhis
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Technician, Application Support
Cmhis
Ashland, Va
04.2017 - Current
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Supported engineers and architects in design of facilities, infrastructure and systems through 3D modeling and drawings.
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Measured and accurately cut pieces for joining and fabrication work.
- Upheld strict compliance with internal safety standards and OSHA requirements.
- Completed manual, semi-automatic and mechanized welds for different projects.
- Fabricated and welded aluminum, stainless steel and mild steel to form parts used in production processes.
- Read blueprints, work orders and production schedules to determine product or job instructions or specifications.
- Ground off imperfections before and after completing welds.
Managment
NAPA Auto Parts - Genuine Parts
09.2010 - 04.2013
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Education
ECPI University
Virginia Beach, VA11.2011
Skills
- Closing Sales
- Promotional Campaigns
- Maintaining Customer Database
- Post-Sales Support
- Account Servicing
- Sales Representation
- Qualified Lead Generation
- Inside and Outside Sales
- Corrective Actions
- Upselling Techniques
- Sales Generation
- Information Updates
- Revenue Generation
- Quote Information
- Outreach Initiatives
- Prospecting and Cold Calling
- Commission Sales
- Acquiring New Customers
- Unsupervised Learning
- Independent Judgement
- Feedback Collection
- Shipment Processing
- Prioritizing Workflows
- Sales Oversight
Timeline
Technician, Application Support
Cmhis
04.2017 - Current
Managment
NAPA Auto Parts - Genuine Parts
09.2010 - 04.2013
Sales Representative
Cmhis
ECPI University