Allen Bley
West Jordan,UT
Summary
Dynamic professional with a proven track record at UFirst Credit Union, excelling in relationship development and sales expertise. Leveraged exceptional customer service and attention to detail to surpass sales targets and enhance training programs. Achieved significant improvements in employee performance and customer satisfaction through innovative strategies and effective team leadership.
Overview
12
12
years of professional experience
Work History
Training Specialist
UFirst Credit Union
07.2022 - Current
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Trained and mentored all new personnel hired to fulfill various roles throughout the credit union.
Assistant Loan Manager
UFirst Federal Credit Union
11.2018 - 07.2022
- Highest loan producer over my time with the department
- Coordinated with underwriters to ensure accurate and thorough evaluation of loan applications.
- Conducted detailed market research to identify trends that could impact future loan demand or repayment capabilities.
- Maintained up-to-date knowledge of lending regulations, ensuring compliance with all applicable laws and guidelines.
- Managed successful loan applications, ensuring timely processing and completion.
- Contributed to team success by actively participating in training sessions and sharing expertise with colleagues.
- Consistently met or exceeded monthly performance targets related to loan volume and portfolio growth.
- Ensured timely collection of required documentation from applicants, minimizing delays in the overall approval process.
Inside Sales Representative
Baker Distributing Co
11.2016 - 06.2018
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Parts Sales Manager
AutoZone
05.2015 - 06.2016
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
Line Cook
Oyster Rockefeller
04.2014 - 05.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Bartender/Back of House Manager
Picklefish Pizza
08.2012 - 04.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
- Reduced food waste by implementing inventory management practices and regular stock checks.
- Streamlined communication between back-of-house departments for better coordination during peak hours.
Education
No Degree - Mechanical Engineering
University of South Alabama
Mobile, ALHigh School Diploma -
Southern Academy
Greensboro, AL03.2012
Skills
- Attention to Detail
- Exceptional customer service
- Relationship Development
- Cheerful and energetic
- Organized and Efficient
- Order Management
- New Business Development
- Sales expertise
Timeline
Training Specialist
UFirst Credit Union
07.2022 - Current
Assistant Loan Manager
UFirst Federal Credit Union
11.2018 - 07.2022
Inside Sales Representative
Baker Distributing Co
11.2016 - 06.2018
Parts Sales Manager
AutoZone
05.2015 - 06.2016
Line Cook
Oyster Rockefeller
04.2014 - 05.2015
Bartender/Back of House Manager
Picklefish Pizza
08.2012 - 04.2014
No Degree - Mechanical Engineering
University of South Alabama
High School Diploma -
Southern Academy
Similar Profiles
Finau TaiFinau Tai
Branch Operations Specialist at UFirst Credit UnionBranch Operations Specialist at UFirst Credit Union
Kimberly ReyesKimberly Reyes
Assistant Branch Manager at Granite Credit UnionAssistant Branch Manager at Granite Credit Union
Nicole FernandezNicole Fernandez
Teller at UFirst Federal Credit UnionTeller at UFirst Federal Credit Union