Charles Miller
Summerville,SC
Summary
Detail-oriented Administrative Professional skilled in office management, scheduling, and communication. Manages multiple tasks efficiently, supporting executive teams and optimizing operations. Collaborates effectively and adapts to changing needs, driving organizational success and fostering a positive work environment.
Overview
23
23
years of professional experience
Work History
Training Specialist
Ignite Digital Federal Services
Charleston, SC
04.2026 - Current
- Facilitated onboarding for new hires, ensuring smooth integration into the team.
- Develop and maintain training materials, including job aids, handouts, and presentations.
- Maintain accurate records of all completed trainings in NIWC Atlantics training systems (TWMS/Waypoints).
- Updated training records for government civilians in Total Workforce Management Services and Waypoints systems, enhancing record accuracy for Naval Information Warfare Center-Atlantic.
- Managed contractor training records, tracking renewal timelines and certification statuses to uphold compliance with government-mandated training requirements.
Training Administrative Assistant
BCF Solutions
Charleston, SC
10.2020 - 03.2026
- Administered training support for Naval Information Warfare Center (NIWC) under Corporate Operations Functional Support (COFS) contract, ensuring compliance with NIWC, DoD, and DON workforce readiness requirements.
- Maintained and managed contractor training records, tracking renewal timelines, course completions, and certification statuses to ensure 100% compliance with government-mandated training requirements.
- Aligned with NIWC training policies, updated Standard Operating Procedures (SOPs) and process guides to enhance training workflow efficiency.
- Maintained contractor workforce readiness, directly supporting NIWC's mission to deliver secure, reliable information warfare capabilities to Fleet.
- Updated training records for government civilians and contractors in the Total Workforce Management Services and Waypoints training systems used by Naval Information Warfare Center-Atlantic.
Customer Service Representative
Chick Fil A
North Charleston, South Carolina
03.2020 - 10.2020
- Delivered primary customer support to internal and external customers in a fast-paced environment, ensuring timely resolution of inquiries.
- Developed rapport with customers through active listening skills, leading to higher retention rates, and positive feedback.
- Trained new team members on operational procedures and customer engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Chick Fil A
Clarksburg, West Virginia
02.2020 - 03.2020
- Resolved customer complaints and issues efficiently to enhance customer satisfaction.
- Assisted customers with menu selections and special requests.
- Promoted promotional items and upselling opportunities, increasing customer engagement.
- Managed order processing with precision using point-of-sale systems.
- Collaborated with team members to ensure efficient service delivery.
Services Specialist
United States Air Force, USAF
07.2003 - 01.2020
- Managed 46 base lodging facilities and processed 120 work orders on the Civil Engineering work order spreadsheet, saving the Air Force $35,000.
- Managed staff of 20, created work schedules, distributed assignments, and supervised daily operations to ensure efficient facility management.
- Managed two dining facilities as Facility Manager and maintained the Civil Engineering work order spreadsheet for over 60 work orders.
- Implemented and maintained Facility Manager spreadsheet to track work orders put into Civil Engineering for facility maintenance and improvements.
- Developed and maintained 5-year plan for two dining facilities, creating spreadsheet and inputting information on all pieces of kitchen equipment, including cost.
- Designed $900,000 equipment maintenance plan, which tracked and maintained 136 machines, reducing downtime by 25%.
- Saved $27,000 by implementing cost-saving initiatives that addressed long-standing problems.
- Maintained proper inventory levels, ensuring availability of food items, and minimizing spoilage through timely ordering.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Created monthly slides to update squadron and base leadership on Fitness Center status and events, facilitating informed leadership decisions.
- Maintained and kept meticulous records on facility operating budgets, including expenditures, gains, and projections.
- Managed 4 facilities, totaling over 400 rooms, meeting the 7th Air Force and 51st Fighter Wing mission by ensuring a 98% customer satisfaction rate.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ10-2024
BBA - Business Management
University of Phoenix
Tempe, AZ04-2023
Associate of Science - Hotel, Restaurant, And Fitness Management
Community College of The Air Force
Montgomery, AL02-2017
Skills
- Training development
- Training administration
- Compliance management
- Record keeping
- Process improvement
- Data analysis
- Staff supervision
- Stakeholder engagement
- Verbal and written communication
- Team collaboration
- Problem solving
- Attention to detail
- Data entry and tracking
- Accurate data entry
- Manual data entry
Timeline
Training Specialist
Ignite Digital Federal Services
04.2026 - Current
Training Administrative Assistant
BCF Solutions
10.2020 - 03.2026
Customer Service Representative
Chick Fil A
03.2020 - 10.2020
Customer Service Representative
Chick Fil A
02.2020 - 03.2020
Services Specialist
United States Air Force, USAF
07.2003 - 01.2020
MBA - Business Administration
University of Phoenix
BBA - Business Management
University of Phoenix
Associate of Science - Hotel, Restaurant, And Fitness Management
Community College of The Air Force