Painting and drawing hold a special place in my heart, as they allow me to express my creativity and cultivate a meticulous attention to detail
Laura Dermody
Auburn,ME
Summary
Recognized for reliability and adaptability, with a quick ability to learn and implement new skills.
Committed to recognizing and fostering the potential in others. Value the opportunity to observe progress in individuals.
Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Training Specialist
Martin's Point Health Care Center
Portland, ME
07.2014 - Current
- Created and delivered training modules for provider inquiry team, enhancing understanding and application of best practices to improve service quality.
- Designed and delivered onboarding sessions to support new hire assimilation and ensure alignment with organizational standards.
- Developed instructional materials using adult learning principles to improve training effectiveness.
- Facilitated onboarding sessions to promote new hire integration and reinforce adherence to organizational standards.
Patient Services Representative
Maine Orthotic & Prosthetic Rehab Services
Portland, Maine
01.2007 - 07.2014
- Scheduled and greeted patients; checked out and collected payments to ensure smooth patient flow
- Contact insurance companies to ensure appropriate coverage
- Ensure billing is processed accurately and timely
- Monitor insurance compliance and address any issues
- Monitored insurance compliance and addressed issues to maintain billing accuracy
- Maintain patient records
- Coordinated the processing of inpatient services at area hospitals.
Education
High School -
Deering High School
Portland, Maine06-1988
Skills
- Quality Assurance
- Training Development
- Training development
- Patient coordination
- Organizational skills
- Collaboration with professionals
- Dependable, Conscientious, and Dedicated
Interests
Timeline
Training Specialist
Martin's Point Health Care Center
07.2014 - Current
Patient Services Representative
Maine Orthotic & Prosthetic Rehab Services
01.2007 - 07.2014
High School -
Deering High School