Allen Brown
Conway,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Econo Lodge Motel
11.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
07.2019 - 11.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
Conway High School
Conway, SC06.2013
Skills
- Staff Forecasting
- Spreadsheet Tracking
- Word Processing
- Disciplinary Action
- Invoice Processing
- Expense Tracking
- Job Assignments
- Cost Estimation
- Special Requests
- Department Coordination
- Corrective Actions
- Staff Training
- Inspect Work
- Dusting Furniture
- Cleaning Bathrooms
- Inventory Restocking
- Resolve Complaints
Certification
- Serv Safe Training : 2/11/19 - 2/11/24
Timeline
Housekeeping Supervisor
Econo Lodge Motel
11.2022 - Current
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
07.2019 - 11.2022
High School Diploma -
Conway High School
Similar Profiles
Tabatha PattersonTabatha Patterson
Receptionist at Econo Lodge MotelReceptionist at Econo Lodge Motel
Kanchana Sailaja SreekantanKanchana Sailaja Sreekantan
Housekeeper at Econo LodgeHousekeeper at Econo Lodge
Steve BrownSteve Brown
Security Officer at Econo Lodge HotelSecurity Officer at Econo Lodge Hotel
Adrianne HucksAdrianne Hucks
Server at Buffalo Wild WingsServer at Buffalo Wild Wings
Derek CoppolechiaDerek Coppolechia
Production Manager at ABS InsulationProduction Manager at ABS Insulation