Allen Cardona-Torres
Fort Morgan,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Hibbets Sports
Fort Morgan, Colorado
12.2021 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cook
Dominos Pizza Inc.
Fort Morgan, Colorado
09.2020 - 03.2021
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Cart Pusher
Wal-Mart Supercenter
Fort Morgan, CO
09.2019 - 09.2020
- Kept storage areas organized, clean and secure to fully protect company assets.
- Gathered stray carts throughout store and contributed to maintaining store tidiness.
- Assisted customers in loading groceries into cars.
- Monitored restrooms and aisles to remain free of hazards and promote customer safety.
- Removed litter from parking lot, planters and cart storage areas.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Gathered carts manually and with remote controlled cart pusher.
- Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
Education
High School Diploma -
Fort Morgan High School
Fort Morgan, CO05.2022
Skills
- CRM Software
- Understanding Customer Needs
- Customer Retention Strategies
- Customer Account Management
- Creative Problem Solving
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Multitasking and Prioritization
- Order and Refund Processing
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
Timeline
Customer Service Associate
Hibbets Sports
12.2021 - Current
Cook
Dominos Pizza Inc.
09.2020 - 03.2021
Cart Pusher
Wal-Mart Supercenter
09.2019 - 09.2020
High School Diploma -
Fort Morgan High School
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