Allen Davis
Elk Grove,CA
Summary
Dynamic administrative professional and leader with several years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of Customer Relations and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled and knowledgeable liaison with superior communication, computer, support and organizational skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Telos Legal Corp
Sacramento, CA
01.2025 - 06.2025
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Customer Care Specialist II
Amazon Services, LLC
Sacramento, CA
10.2023 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Requested escalation for unresolved issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer inquiries via phone, email and web-based platforms.
- Trained staff on operating procedures and company services.
Customer Service Team Lead
Document Works
Sacramento, CA
01.2022 - 06.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Materials Services Coordinator
Central Contra Costa Sanitary District
Martinez, CA
11.2018 - 12.2021
- Oversaw budget management, tracking expenditures to align with organizational goals and financial guidelines.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Facilitated regular team meetings to review project status, address challenges, and celebrate achievements.
Customer Service Supervisor
Sears Holdings Corporation
Sacramento, CA
11.2013 - 10.2018
- Managed an average of 15 team members daily to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored new employees to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supports and fostering a customer-centric environment.
Education
Bachelor of Science - Economics
CSU Sacramento
Sacramento, CA12-2027
Associate of Science - Social Sciences
American River College
Sacramento, CA06.2015
Skills
Software/Computer Skills :
- Oracle (ERP Software system)
- Active listening
- CRM software proficiency
- Inventory Management
- MS Office (Excel, Word, Powerpoint, Access, Outlook)
- QuickBooks
- Dispute resolution
- Customer Service/Client relations
- Office equipment proficiency
- Critical thinking
- Data Entry
- Multi-line phone talent
- Quality assurance control
- Prioritization
- Assertiveness
Personal Development & Community Outreach:
- Stephen Covey's 7 Habits of Highly Effective People
- Warehouse Christian Ministries
- Developer of Real Estate and Non-Profit Organizations
- Volunteer at local Homeless Shelters (Feeding and Clothing)
Timeline
Customer Service Representative
Telos Legal Corp
01.2025 - 06.2025
Customer Care Specialist II
Amazon Services, LLC
10.2023 - 10.2024
Customer Service Team Lead
Document Works
01.2022 - 06.2023
Materials Services Coordinator
Central Contra Costa Sanitary District
11.2018 - 12.2021
Customer Service Supervisor
Sears Holdings Corporation
11.2013 - 10.2018
Bachelor of Science - Economics
CSU Sacramento
Associate of Science - Social Sciences
American River College