ALLEN DE LOS SANTOS MONTERO
Bronx,NY
Summary
Customer-focused Sales Specialist and Customer Service professional with a strong track record in providing tailored solutions. Bilingual in English and Spanish, adept at building relationships and enhancing customer satisfaction. Currently pursuing a degree in Cybersecurity, demonstrating a commitment to continuous learning and relevance in the tech-driven market.
Overview
1
1
year of professional experience
Work History
Sales Specialist & Customer Service
Apple Inc.
Bronx, USA
12.2025 - Current
- Delivered customer service by identifying needs and recommending Apple products and services, enhancing overall customer satisfaction.
- Educated customers on Apple products, services, and features in a clear and engaging way.
- Teamed with colleagues to ensure seamless customer experience during peak times, maintaining high service standards.
- Cultivated customer relationships through professionalism, active listening, and effective communication, fostering loyalty.
- Assisted customers in both English and Spanish.
Customer Service / Cashier
Morton Williams Supermarket
Cashier / Cashier Supervisor
Western Beef
Education
Degree - Cybersecurity
Bronx Community College
Bronx07-2026
Skills
- Customer service
- Sales
- Communication
- Problem-solving
- Relationship-building
- Bilingual in English and Spanish
Timeline
Sales Specialist & Customer Service
Apple Inc.
12.2025 - Current
Cashier / Cashier Supervisor
Western Beef
Customer Service / Cashier
Morton Williams Supermarket
Degree - Cybersecurity
Bronx Community College