Rosanna Bolster
Wichita,KS
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Customer Service and Sales Specialist
ADT Security Services
Wichita, KS
07.2022 - 04.2026
- Managed inbound customer calls regarding account cancellations and inquiries.
- Assessed customer needs and implemented effective solutions to enhance satisfaction.
- Leveraged sales and negotiation skills to enhance customer retention efforts.
- Assisted in providing promotions and discounts to enhance customer satisfaction. Supported teams in identifying alternative solutions to meet client needs. Collaborated with colleagues to implement effective pricing strategies.
- Achieved and surpassed retention and sales targets through strategic initiatives.
- Recorded and maintained detailed documentation of interactions within CRM systems.
- Cultivated a professional and positive tone during all customer interactions.
Territory Manager
Hallmark
Kansas City, MO
03.2011 - 05.2022
- Developed and executed territory sales strategies to maximize market penetration.
- Collaborated with retailers to enhance product placement and visibility.
- Analyzed market trends to identify opportunities for growth and competitive positioning.
- Trained and mentored team members on best practices for customer engagement.
- Leveraged CRM software to track sales performance and manage customer relationships.
- Coordinated promotional activities to increase brand awareness and drive revenue growth.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Trained and mentored sales representatives in sales techniques and strategies.
Education
High School Diploma -
Campus High School
Haysville, KSSkills
- Customer service and care
- Upselling and cross selling
- Call center operations
- Objection handling
- Inquiry handling
- Relationship building
- Client relations
- FLUENT IN LANGUAGE
- Complaint resolution
- Sales software proficiency
- Sales process optimization
- Account management
- Customer service
- Sales closing
- Customer relationship building
- Customer retention
- CRM proficiency
Timeline
Customer Service and Sales Specialist
ADT Security Services
07.2022 - 04.2026
Territory Manager
Hallmark
03.2011 - 05.2022
High School Diploma -
Campus High School