Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allen Forney

Gilbert,AZ

Summary

Dynamic customer service professional with a proven track record, excelling in conflict resolution and fostering customer loyalty. Skilled in critical thinking and data entry, I effectively managed high-stress situations, enhancing customer satisfaction and retention. Committed to delivering exceptional service and driving positive outcomes in every interaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Carvana
Tempe, AZ
06.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Fraud Analyst

American Express
Phoenix, AZ
08.2024 - 06.2025
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.

Retail Specialist

Apple
Scottsdale, AZ
08.2021 - 08.2024
  • Participated in regular training sessions for continuous improvement in retail knowledge and skills.
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
  • Developed strong product knowledge to provide accurate information and expert advice to customers.
  • Managed inventory for optimal stock levels and efficient merchandise presentation.

Customer Service Representative

Upgrade (Aerotek)
Phoenix, AZ
07.2021 - 08.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

General Studies

Marcos De Niza High School
Tempe, AZ
05.2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Carvana
06.2025 - Current

Fraud Analyst

American Express
08.2024 - 06.2025

Retail Specialist

Apple
08.2021 - 08.2024

Customer Service Representative

Upgrade (Aerotek)
07.2021 - 08.2021

General Studies

Marcos De Niza High School