Housing management professional known for delivering results and maintaining high standards. Proven track record of managing housing services effectively, focusing on resident satisfaction and operational efficiency. Collaborative team player adaptable to changing needs, with expertise in property management and tenant relations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Housing Manager Specilest
Department of War
05.2024 - Current
Managed housing allocation processes, ensuring compliance with policies and regulations.
Developed and implemented strategies to enhance resident satisfaction and community engagement.
Oversaw maintenance requests, coordinating timely resolutions to improve living conditions.
Conducted regular audits of housing facilities, identifying areas for improvement and cost savings.
Oversight for four active duty UH buildings with a population of 600 sailors and marines.
Oversight of four Foreign National UH buildings with a population of 700 civilians in a supporting role.
Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
Preformed task in EMH to include Inventory change request(ICR) to convert rooms as a loss to the base, convert buildings as a loss for demolition and divert units from Family Housing to Unaccompanied Housing as a gained access.
Assisted with base loading.
helped produce a ten year phasing plan for furniture to ensure furniture items would be removed and replaced accordingly.
improved overall maintenance request process by creating an email QR code to allow residents easy access for submission of maintenance request
.
Supervisory Housing Management Assistant/Approving Official
Naval Support Facility Beaufort
06.2020 - Current
Provides daily room and berthing status as BEQ Manager.
Key Control-Inventory of keys prior to end of watch.
Analyzes conditions and types of housing to ensure proper scheduling and coordination of maintenance.
Utilizes guides, regulations, and manuals to determine eligibility and type of quarters required and authorized.
Investigates housing facilities to resolve complex occupant concerns and complaints.
Assembles facts, evaluates information, and drafts reports to resolve housing problems.
Manages day to day operations for facility, maintenance and repair of housing assets and equipment.
Answers questions and perform routine tasks of desk clerk when on duty, particularly during night and weekend hours when supervisors typically are not immediately available.
Receives, reviews, and processes advanced inquiries and applications for unaccompanied units
Determine eligibility and types of quarters required and authorized by reference to a number of guides, regulations, and manuals which are usually directly applicable to the work being performed
Initiate correspondence to clarify or obtain needed information or documents, and to inform applicants of proper procedures and forms
Process routine assignments and terminations of unaccompanied housing
Schedule specific assignments to quarters from the top of waiting lists
Serves as for Procurement Clerk (Purchasing Agent) purchasingsupplies and equipment, as contracting officer on purchases orders and contracts.
Maintain documentation of transactions and prepares monthly cycle reports.
Meets and communicates with vendors to discuss item selections, price, terms of purchases, delivery, return order authorization, etc.
Receives and processes routine tenant complaints or requests for repair or maintenance of inoperative, damaged, or broken fixtures, furnishings, equipment, or structures. Arranges movement of occupant when the problem renders quarters inhabitable. Accompanies maintenance workers to rooms during repair
Schedules and coordinates the maintenance, repair, or other work required and conducts follow-up inspections to verify that discrepancies are corrected.
Ensures items are verified against receiving documents/invoices as to stock number, quantity, size, etc.
Prefoms base loading and I&U reports through EMH.
Conducts various inspections on tenents to include weekly inspections, move in and move out inspections.
40 Hours Weekly
Housing Management Assistant/Purchase Card Holder
Naval Support Facility Beaufort
07.2009 - 07.2019
Advise incoming personnel on types or housing available, eligibility and applicant's position on waiting list
Provide information on rental fees, utility and service charges, and other related matters associated with off-base housing and BAH requests
Notifies applicants in advance of housing assignments and prepares all necessary assignment documentation based upon established regulations and local policy
Schedules assignment dates and times and maintains a schedule of all pending actions
Explain procedures and requirements to residents concerning initial, pre-final, and final inspections
Gathers and compiles data on housing activities and prepares various reports
40 Hours Weekly
Behavior Modification Specialist
Beaufort Marine Institute
04.2007 - 07.2009
Worked with troubled teenage students at a Residential School ensuring that they follow all guidelines set forth.
Using a grading scale graded students on certain criteria such as appearance, attitude, respect, participation, and supervision.
Monitored students in groups of eight to ensure that they maintain these standards until their graduation from the program.
Supervised students while they had their daily recreation playing sports.
Encouraged students to make positive changes in their lives.
Advised students as to their options in the program as well as upon departure.
Traveled with students to various events that included overnight travel sometimes out of state.
Ensured students met daily hygiene requirements and that all students were in compliance with timeline guidelines
40 Hours Weekly
Bachelor Housing Manager/Desk Clerk
Naval Hospital Beaufort
08.2000 - 08.2003
Supervised six enlisted personnel overseeing a variety of operations and procedures including, creating and maintaining work and leave schedules
Conducted room inspections, using guidelines set forth checked-in occupants ensuring eligibility for residency
Conducted training to all personnel on properly completing required forms for check-in and check-out of BEQ.
Maintained key control by performing key inventory.
Reported all residence complaints to maintenance problems to public works and Designed and updated asset and housing records;
Maintained repair and maintenance work orders, and supported the annual material's budget in excess of $10,000 per annul.
Ordered and maintained hi and low limits for consumable products used on a daily basis
Received and stored material always processing and verifying the condition and quantity of material
Developed a database that streamlined operations and reduced processing time
40 Hours Weekly
Education
Bachelor of Business Administration -
John Hancock University
Oakbrook Terrace, IL
05-2014
Skills
Proficient in Microsoft Word, Excel, Outlook, PowerPoint and Publisher
Proficient in Onity/Kaba Locking Systems, Fax Machines, Scanners, Multi-Phone Lines and EMH System