Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allen Gagna

Aubrey,TX

Summary

Sales management professional with a proven track record in revitalizing operations and maximizing profits. Expertise in streamlining sales procedures and enhancing team performance through analytical leadership. Experienced in customer service and event promotion, contributing to increased customer satisfaction and repeat business. Strong interpersonal skills and multitasking abilities, with a solid background in cash handling and daily operations management.

Overview

9
9
years of professional experience

Work History

Cafe Ambassador

Capital One
, TX
06.2024 - Current
  • Cross-sold bank products including credit cards, loans, and insurance policies.
  • Conducted thorough research to address customer inquiries efficiently.
  • Provided prompt responses to customer requests, ensuring high-quality service.
  • Monitored account activities for suspicious patterns indicative of fraud.
  • Resolved customer complaints or escalated issues to appropriate personnel.
  • Adhered to all regulations, policies, and procedures regarding financial services.
  • Informed customers about new products and services offered by the bank.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Sales Manager

Cellular World
, TX
01.2016 - 06.2024
  • Enhanced client satisfaction by resolving customer relations issues swiftly and effectively.
  • Developed strong relationships with existing clients, uncovering new opportunities via needs assessments.
  • Promoted effective selling techniques among employees, resulting in increased cross-selling revenue.
  • Created a positive workplace culture, which contributed to lower turnover rates and higher retention.
  • Assessed individual performance against set goals, initiating appropriate development plans when necessary.
  • Facilitated team meetings regularly to convey objectives and clarify operational policies.
  • Supported sales personnel through coaching and counseling, enabling attainment of sales targets.
  • Utilized data analysis to recognize trends in customer behavior and devise actionable strategies.

Education

High School Diploma -

Gilmer High School
Gilmer, TX
05.2008

Skills

  • Sales growth strategies
  • Fraud detection
  • Customer service
  • Cross-selling strategies
  • Team leadership
  • Coaching and mentoring
  • Effective communication
  • Salesforce proficiency
  • Risk management
  • Time management
  • Direct sales techniques

Timeline

Cafe Ambassador

Capital One
06.2024 - Current

Sales Manager

Cellular World
01.2016 - 06.2024

High School Diploma -

Gilmer High School

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