Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jawan Thomas

Chicago

Summary

Sales and Customer Service professional with 7+ years of experience excelling in retail environments. Demonstrates exceptional skills in product knowledge, customer engagement, and organizational efficiency, leading to increased sales and customer satisfaction. Committed to leveraging extensive expertise to drive innovative solutions and enhance customer service outcomes.

Overview

10
10
years of professional experience

Work History

Cafe Ambassador

Capital One
10.2024 - Current
  • Provide amiable service to all café guest, whether they are customers or not
  • Assisting customers with inquiries concerning Capital One's accounts, cards, and other financial offerings
  • Aid in establishing connections with nearby companies and associations

Sales Specialist

Apple
07.2022 - 01.2023
  • Enhanced customer retention by educating on optimal product choices
  • Facilitated smooth customer journeys by resolving product inquiries
  • Introduced effective strategies for customer engagement and education
  • Championed the benefits of new Apple products to increase user adoption
  • Boosted Apple product adoption by demonstrating key features and benefits
  • Streamlined checkout process, reducing customer wait time

Sales Associate

Home Depot
05.2017 - 05.2022
  • Boosted store revenue by providing outstanding product advice and customer service
  • Enhanced sales by 15% through dynamic product placement and customer engagement strategies
  • Assessed customer feedback to refine floor layouts, boosting navigational ease and satisfaction

Worker

Addus Homecare
12.2015 - 12.2017
  • Enhanced client's physical independence through structured exercise regimen
  • Provided compassionate care and medication management for a client with medical needs
  • Prepared nutritious meals tailored to client's health requirements, ensuring dietary needs met

Volunteer

Midwest Workers Association
09.2015 - 05.2017
  • Enhanced community aesthetics by organizing 20+ local clean-ups
  • Aided 100+ families by delivering meals, improving local engagement
  • Ensured quality control and timely distribution of resources to underprivileged areas

Education

Biomedical Engineering

City Colleges of Chicago-Wilbur Wright College
Chicago, IL

College Preparatory School -

Gary Comer College Prep
Chicago, IL
06.2015

Skills

  • Customer Service
  • Sales
  • Product Knowledge
  • Leadership
  • Problem-Solving
  • Teamwork
  • Time Management

Timeline

Cafe Ambassador

Capital One
10.2024 - Current

Sales Specialist

Apple
07.2022 - 01.2023

Sales Associate

Home Depot
05.2017 - 05.2022

Worker

Addus Homecare
12.2015 - 12.2017

Volunteer

Midwest Workers Association
09.2015 - 05.2017

Biomedical Engineering

City Colleges of Chicago-Wilbur Wright College

College Preparatory School -

Gary Comer College Prep

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Jawan Thomas