Allen Luginbuhl
Kroger
Mansfield,OH
6
years of professional experience
Detail-oriented front desk professional with a focus on customer satisfaction, time management, and effective problem-solving. Proven ability to enhance guest experiences while maintaining financial integrity.
Work History
Front Desk Receptionist
5 Months- Greeted guests warmly and efficiently registered arrivals, ensuring a positive first impression.
- Managed phone inquiries and bookings, maintaining high standards of customer service.
- Assisted in resolving guest complaints effectively, enhancing overall guest satisfaction.
- Coordinated with housekeeping staff to ensure timely room readiness for incoming guests.
- Maintained lobby cleanliness and organization, creating a welcoming atmosphere for visitors.
- Processed payments and handled cash transactions accurately, ensuring financial integrity.
- Maintained organized and clean front office area to create professional and welcoming a a professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Night Shift Clerk
2 Years 3 Months- Assisted in inventory management by restocking shelves and organizing products.
- Collaborated with team members to maintain cleanliness and organization of store areas.
- Trained new clerks on operational procedures and best practices for efficiency.
- Monitored product expiration dates to ensure compliance with quality standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in the computer system.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Front Desk Receptionist
1 Year 3 Months- Supported administrative tasks such as filing and data entry to streamline front desk operations.
- Adapted quickly to changing priorities during peak check-in times, demonstrating flexibility and efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
Front Desk Manager
1 Year 6 Months- Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty.
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Managed scheduling for front desk staff, optimizing coverage during peak hours.
- Trained new team members on customer service protocols and hotel management systems.
- Implemented process improvements that reduced wait times for guests during high traffic periods.
- Coordinated with housekeeping and maintenance departments to ensure timely room readiness.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Crew Member Trainer
1 Year 1 Month- Trained new crew members on operational procedures and customer service excellence.
- Mentored team members to enhance skill development and performance consistency.
- Ensured compliance with safety and sanitation standards during daily operations.
- Assisted in managing inventory levels and maintaining accurate stock records.
- Implemented process improvements to increase efficiency in food preparation workflows.
- Facilitated communication between team members to enhance teamwork and service delivery.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Collaborated with management to identify areas for improvement within the team's performance.
- Greeted customers with a a smile and provided friendly service to professionally handle every need.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Served consistent portions following recipes and control standards.
Education
High School Diploma
Skills
Check-in and Check-out procedures
Customer service
Customer satisfaction
Cash handling
Cash management
Cash processing
Cash control
Customer safety protocols
Problem-solving skills
Team engagement techniques
Employee training methods
Staff retention strategies
Problem resolution
Critical thinking
Timeline
Front Desk Receptionist
Quality Inn & Suites
03.2026 - CurrentRead More
Night Shift Clerk
Kroger
05.2024 - CurrentRead More
Front Desk Receptionist
Quality Inn & Suites
02.2023 - 05.2024Read More
Front Desk Manager
Quality Inn & Suites
08.2021 - 02.2023Read More
Crew Member Trainer
McDonald's
07.2020 - 08.2021Read More
Whitmer High School
High School Diploma
Read More