Allen Lyon
Glendale Heights,IL
Summary
Results-driven customer service professional with extensive experience managing high volumes of inbound calls and ensuring exceptional customer satisfaction. Proficient in CRM systems, showcasing strong active listening and multitasking skills that cultivate positive client relationships. Committed to achieving organizational success through effective communication and problem-solving strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Roadside Protect
Itasca, US
03.2024 - Current
- Intaking 60-70 calls a day for roadside assistance
- Providing recommendations on where to take vehicles for repairs
- Explaining customers' benefit limit for tows whats covered and whats not
- Provide quick and easy roadside assistance for huge companies such as Amazon and Walmart
- Maintenance approvals for fleet companies making sure they aline with the fleet company's wants and needs
- Resolved customer complaints promptly and efficiently.
Customer Service Specialist
Sherwin-Williams
Carol Stream, US
11.2020 - 08.2023
- Upkeeping the store to make sure that it is in tip-top shape
- Product recommendations for people projects
- Outbound calls to contractors for special promotions
- Dealing with upset customers and finding resoultions
- Inventory upkeep made sure when trucks do come in that everything is checked in
- Took special orders in person and over telephone, generating additional revenue every month.
- Generated reports on customer feedback, trends, and other metrics for management review.
Dispatcher/Customer Service
RoadOne IntermodaLogistics
Itasca, US
09.2018 - 08.2020
- Dispatching drivers and keeping them busy with work
- Keeping customers notified of any delays and extra charges regarding equipment changes
- Making sure drivers were within their driving limit for HOS/DOT regulations
- Kept track of containers and grounding ETA's made sure unnecessary fee's don't occur
- Updated records of driver locations, delays, and cancellations.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Prepared daily work and run schedules.
Food Prep
Portillo's
Glendale Heights, US
05.2018 - 08.2018
- Made sure customers got their food as soon as possible
- Made callouts for customers' ticket numbers and made sure the right person got their food
- Restocked inventory for food prep so the store can run smoothly
- Made sure the back was clean and well organized for cooking supplies
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Regulated gauges and controls to monitor food prep pressure, flow rate and temperature.
Busboy/Server
Empress banquets
Addison, US
06.2016 - 07.2017
- Worked hard as both a bus boy and a server
- Assisted waiters in taking orders from customers.
- Established methods for prompt dish collection and upkeep of healthy dining room.
- Bussed tables by quickly cleaning off the debris left behind by customers.
- Communicated effectively with other staff members about customer needs or requests.
- Carried trays of food to diners' tables upon request of waitstaff members.
Education
Associate's degree -
College of DuPage
Glen Ellyn, IL02.2025
High school diploma -
Glenbard East High School
Skills
- Mechanical knowledge
- B2B sales
- Computer skills
- Food safety
- Microsoft Word
- Typing
- Upselling
- Organizational skills
- IT
- POS
- Microsoft Excel
- Dispatching
- Communication skills
- Freight
- Microsoft Office
- Sales
- Automotive Diagnostics
- Time management
- Cash handling
- Cash register
- Data entry
- Retail sales
- Analysis skills
- Negotiation
- Business development
- Bilingual
- Customer service
- Outbound calling
- Phone etiquette
- Microsoft Outlook
- Serving Experience
- Logistics
- Multi-task management
- Call center procedures
- Spreadsheets
- Paperwork processing
Certification
Driver's License
Personal Information
Authorized To Work: US
Languages
Albanian
Full Professional
French
Limited
References
References available upon request.
Timeline
Customer Service Representative
Roadside Protect
03.2024 - Current
Customer Service Specialist
Sherwin-Williams
11.2020 - 08.2023
Dispatcher/Customer Service
RoadOne IntermodaLogistics
09.2018 - 08.2020
Food Prep
Portillo's
05.2018 - 08.2018
Busboy/Server
Empress banquets
06.2016 - 07.2017
Associate's degree -
College of DuPage
High school diploma -
Glenbard East High School
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