Shamika Taylor
Louisville,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
OnPoint Warranty
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Investigated and resolved customer inquiries and complaints quickly
- Maintained up-to-date knowledge of product and service changes
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Worked with team to identify areas of improvement and devised solutions based on findings.
Team Leader
OnPoint Warranty
Louisville, KY
2023.11 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Real ID specialist/ DMV
Commonwealth of Kentucky
01.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Exhibited high energy and professionalism when dealing with clients and staff
- Trained staff on operating procedures and company services.
PSE Mail Processing Clerk
USPS Warehouse Distribution Center
11.2020 - 01.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Used automated mail processing equipment to sort and collate mail
- Loaded and unloaded shipping containers and vehicles
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Sorted mail according to size, shape, and destination.
Meter Reader
Olameter / Duke energy
10.2018 - 11.2020
- Walked 10 to 20 miles a day reading meters for LG&E
- Also checked for gas leaks
- Attended safety meetings and took part in safety awareness trainings and programs
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies
- Repaired non-functioning meters and tested to verify operational status
- Monitored daily routes for safety and efficiency to over 300 properties
- Carried out day-to-day duties accurately and efficiently.
Customer Service Representative
Humana
09.2015 - 04.2018
- Answered incoming calls and fixed applications
- Provided primary customer support to internal and external customers
- Provided information regarding charge accounts and loyalty programs
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
JCPS
08.2013 - 02.2018
- Restocked and organized merchandise in front lanes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Worked closely with shift manager to solve problems and handle customer concerns
- Worked flexible schedule and extra shifts to meet business needs.
Education
High school diploma -
Fairdale High School Magnet Career Acade
Louisville, KY05.1995
High school diploma -
Fairdale High School Magnet Career Acade
Louisville, KY05.1995
Skills
- Driving (5 years)
- Warehouse Experience (7 years)
- Security (3 years)
- Mechanical Knowledge
- Delivery Driver Experience (2 years)
- Customer service
- Warehouse Distribution Experience
- Paperwork Processing
- Soft skills academy graduate-designated concentration in the area of Attitude, Conflict Resolution, Self-presentation, Dependability, and Team Building
- Driving
- Call Management
- Data Entry
- Appointment Scheduling
- Product Knowledge
Timeline
Team Leader
OnPoint Warranty
2023.11 - Current
Customer Service Representative
OnPoint Warranty
09.2022 - Current
Real ID specialist/ DMV
Commonwealth of Kentucky
01.2021 - 09.2022
PSE Mail Processing Clerk
USPS Warehouse Distribution Center
11.2020 - 01.2022
Meter Reader
Olameter / Duke energy
10.2018 - 11.2020
Customer Service Representative
Humana
09.2015 - 04.2018
Cashier
JCPS
08.2013 - 02.2018
High school diploma -
Fairdale High School Magnet Career Acade
High school diploma -
Fairdale High School Magnet Career Acade
Similar Profiles
ERICA WILKERSONERICA WILKERSON
Claims Specialist at OnPoint WarrantyClaims Specialist at OnPoint Warranty
Brandy FeltonBrandy Felton
Claim & Authorization at OnPoint WarrantyClaim & Authorization at OnPoint Warranty
Vicki HallamVicki Hallam
Data Capture Specialist at OnPoint Warranty / Guardian Protection ProductsData Capture Specialist at OnPoint Warranty / Guardian Protection Products