Javier De León
Las Vegas,USA
Summary
Seeking a rewarding career in Professional Security with future potential to grow. Authorized to work in the U.S. for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Dairy Farmers of America, Inc.
07.2023 - 06.2025
- In this bilingual role acting as the primary point of contact for customers, addressing their inquiries and concerns regarding products or services, resolving issues promptly and professionally, while maintaining a positive customer experience through active listening and clear communication, aiming to exceed customer expectations
Bilingual P&C Agent
GEICO Customer Service
02.2022 - 03.2023
- To provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations.
Delivery Success Agent
Pick Up
08.2020 - 01.2022
- Provide superior high-volume customer service in a fast-paced growing call center environment
- Excellent communication and professional relationship building skills
- Strong phone skills, and the willingness to work extremely hard
- Discipline & commitment
- Maintain two-way communication with customers and drivers regarding orders, cancellations, and changes
- Proactively communicate with appropriate operations staff regarding scheduling or order issues
- Assist and support the Customer Support Specialist’s regarding driver availability, assigned drivers, ETA to customer location and other inquiries
- Ability to handle stressful situations and time-sensitive scenarios
- Maintain professionalism with all contacts, both internal and external and treat individuals with respect
- Cultivate strong relationships with drivers, field personnel and office staff
- Escalate customer concerns as needed
- Utilize multi-line phone systems: forward calls and transfer calls
- Ensure efficient driver operations through interaction with drivers, field operations personnel, field management and corporate management
- Mediate and resolve dispatch-related driver conflicts and issues and coordinate resolutions with Operations Manager
- Monitor current schedule of drivers to ensure workload balance; conduct reassignments, as necessary, in case of breakdowns or interruptions
Delivery Driver
Alto
05.2019 - 07.2020
- Adhered to all federal and state transportation guidelines to ensure no delays in delivery of customer goods.
- Maintained complete records of vehicle maintenance, delivery schedules, customer issues, and location notes to inform management of delivery operations.
- Developed rapport with clients to improve communication between loading crews and drivers and emphasize appropriate safety measures.
- Acknowledged delivery of all company loads in a timely fashion to paying customers; ensuring the continuity.
Correctional Officer III
Texas Department of Criminal Justice
05.2018 - 04.2019
- Maintain order and security in a maximum security prison. Provide the offenders with medical assistance, meals, showers, and belongings on a daily basis. Respond to emergencies and acts of violence in order to preserve order and safety in the prison setting. Maintain constant communication via radio, telephone, and CCTV.
Operations Specialist
U.S. Coast Guard
07.2004 - 09.2007
Education
Bachelor of Arts - Spanish & History
University of North Texas
Denton, TX12.2015
Associates of Arts - Arts
Brookhaven College
Dallas, TX05.2011
Skills
- CUSTOMER SERVICE (5 years)
- POLICE ACADEMY GRADUATE
- Professional Security Officer (5 years)
- Military
- Bilingual in Spanish (5 years)
- RECEPTIONIST (2 years)
- HIGH VOLUME CALL CENTER (5 years)
- Leadership
- Spanish
- TRANSLATIONS (3 years)
- Driving
Certification
- Personal Lines License May 2023 to Present
- Certified Translator in Spanish. September 2007 to Present
- Property & Casualty License
- Driver's License
- Homeland Security- Top Secret Clearance March 2004 to September 2007
- Police Officer Academy certification.
Languages
Spanish - Expert
Accomplishments
- US Army.
- US Coast Guard Law Enforcement.
Timeline
Bilingual Customer Service Representative
Dairy Farmers of America, Inc.
07.2023 - 06.2025
Bilingual P&C Agent
GEICO Customer Service
02.2022 - 03.2023
Delivery Success Agent
Pick Up
08.2020 - 01.2022
Delivery Driver
Alto
05.2019 - 07.2020
Correctional Officer III
Texas Department of Criminal Justice
05.2018 - 04.2019
Operations Specialist
U.S. Coast Guard
07.2004 - 09.2007
Bachelor of Arts - Spanish & History
University of North Texas
Associates of Arts - Arts
Brookhaven College
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