Nicole Jurado
El Paso,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Bilingual Customer Service Representative
Maximus
10.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and conflict resolution.
- Responded to customer requests services and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
Quality Assurance
Avantive
01.2023 - 07.2023
- Responsible for monitoring, inspecting and proposing measures to connect and improve customer communication to meet quality standards.
- Enhanced product quality by implementing comprehensive quality assurance processes and standards.
- Championed quality assurance measures by establishing rigorous inspection protocols and monitoring compliance regularly.
Bilingual Customer Service Representative
Avantive
11.2022 - 01.2023
- Assisted members in overview of their benefit account, Daily interaction with member’s assisting with online orders, program description and account maintenance.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Calculated correct order totals, updated accounts, and maintained detailed records.
Childcare
A Place to Grow
03.2022 - 10.2022
- Responsible for children ages 4-10, organizing creative activities and exploring ideas in adolescent engagement and child enrichment.
- Contributed to the overall success of the childcare facility by consistently receiving positive feedback from parents regarding meal quality and variety.
- Continuously updated professional knowledge by attending workshops, conferences, and other training opportunities to stay current on childcare best practices and industry trends.
- Organized and maintained a clean, inviting play space that encouraged exploration while adhering to safety guidelines for childcare facilities.
Sales Representative
State Farm Insurance
01.2016 - 01.2018
- Responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Preload
UPS
03.2014 - 01.2016
- Enter and analyze data, identifying discrepancies or missing data for package handling.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service/Sales Representative
Fred Loya Insurance
09.2010 - 03.2014
- Responsible for quoting & selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed, maintained and utilized diverse client base.
Education
Diploma -
Del Valle High School
El Paso, TX06-2008
Skills
- Experienced Microsoft Knowledge
- 42 WPM
- Customer service (5 years)
- Clerical experience (2 years)
- Interpersonal communication/ Written and verbal communications
- Data Entry
- Fluent bilingualism
- Call management
- Empathy and patience
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Maximus
10.2023 - Current
Quality Assurance
Avantive
01.2023 - 07.2023
Bilingual Customer Service Representative
Avantive
11.2022 - 01.2023
Childcare
A Place to Grow
03.2022 - 10.2022
Sales Representative
State Farm Insurance
01.2016 - 01.2018
Preload
UPS
03.2014 - 01.2016
Customer Service/Sales Representative
Fred Loya Insurance
09.2010 - 03.2014
Diploma -
Del Valle High School
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