Robert Salm
Westminster,MD
Summary
Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, vehicle maintenance, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all transport assignments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Highs of Baltimore
Westminster , MD
2023.04 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
CDL Class A License - Transportation And Materials Moving
Carroll Community College
Westminster, MD2024-08
Associate of Arts - Culinary Arts
Le Condon Bleu College of Culinary Arts - Pittsburgh
Pittsburgh, PA2012-08
Skills
- Data Collection
- Product Knowledge
- Report Generation
- Account updating
- Retail sales customer service
- DOT Compliance
- Trip planning
- Clean MVR
- Planning ability
- Mechanical Knowledge
- Route Planning
- Air Brake Certification
References
References available upon request.
Timeline
Customer Service Representative
Highs of Baltimore
2023.04 - Current
CDL Class A License - Transportation And Materials Moving
Carroll Community College
Associate of Arts - Culinary Arts
Le Condon Bleu College of Culinary Arts - Pittsburgh
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