Summary
Overview
Work History
Education
Skills
Timeline
Allen Mccoy

Allen Mccoy

Bryson City,Nc

Summary

Dynamic professional with extensive experience at Harrahs Cherokee Casino and Resort, excelling in operational efficiency and sanitation standards. Proven leadership in quality assurance and team training, enhancing product quality and fostering a culture of accountability. Strong decision-making skills and a commitment to guest relations ensure a safe and satisfying environment.

Overview

3
3
years of professional experience

Work History

Dual Rate Senior Steward Supervisor

Harrahs Cherokee Casino and Resort
01.2023 - 04.2024

Maintained cleanliness and sanitation in kitchen areas.

  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Upheld strict hygiene standards by conducting regular cleaning schedules, contributing to a safe and sanitary work environment.

Houseperson

Harrahs Cherokee Casino and Resort
01.2021 - 11.2023
  • Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
  • Performed minor maintenance tasks, contributing to the upkeep of the facilities.
  • Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
  • Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
  • Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
  • Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
  • Promoted positive workplace culture through effective communication and teamwork.

Quality Assurance Manager

Harrahs Cherokee Casino and Resort
01.2021 - 04.2023
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Inspected products and worker progress throughout production.

Education

High School Diploma -

Staffordshire Institute, Stafford, CT

Skills

  • Strong decision-making
  • Exceptional leadership
  • Food safety
  • Operational efficiency
  • Sanitation standards
  • Guest relations
  • Complaint handling

Timeline

Dual Rate Senior Steward Supervisor - Harrahs Cherokee Casino and Resort
01.2023 - 04.2024
Houseperson - Harrahs Cherokee Casino and Resort
01.2021 - 11.2023
Quality Assurance Manager - Harrahs Cherokee Casino and Resort
01.2021 - 04.2023
Staffordshire Institute - High School Diploma,
Allen Mccoy