Allen Patterson
Homosassa
Summary
Dynamic Service Manager with a proven track record at Noble's Marine, excelling in customer satisfaction and team performance. Expert in troubleshooting and preventive maintenance, I effectively implemented strategies that enhanced service ratings. My strong problem-solving skills and service-oriented mindset fostered a productive environment, ensuring compliance with industry standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Manager
Noble's Marine
07.2024 - 09.2024
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated with other departments to maintain streamlined and productive workflow.
Sales Representative
Pro Marine
04.2010 - 03.2024
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions.
- Stayed current on company offerings and industry trends.
Marine Field Technician
Florida Fish and Wildlife Conservation Commission
10.2003 - 04.2010
- Repaired and maintain the FWC Law Enforcement Fleet.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Service Manager
High & Dry Marina
07.1999 - 06.2003
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Springdale High School
Springdale, AR05-1982
Skills
- Prospecting techniques
- Brand awareness development
- Cold calling
- Multitasking
- Phone and email etiquette
- Electrical troubleshooting
- Hydraulic systems
- Maintenance scheduling
- Maintaining components
- Service-oriented mindset
- Problem-solving
- Preventive Maintenance
- Parts replacement
- Diagnostics certification
- Troubleshooting skills
- Mechanical expertise
- Field maintenance
- Equipment Repair
Certification
Mercury / Yamaha & OMC
Service Technician
Timeline
Service Manager
Noble's Marine
07.2024 - 09.2024
Sales Representative
Pro Marine
04.2010 - 03.2024
Marine Field Technician
Florida Fish and Wildlife Conservation Commission
10.2003 - 04.2010
Service Manager
High & Dry Marina
07.1999 - 06.2003
High School Diploma -
Springdale High School
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