Vanessa Spatoliatore
Phoenix,USA
Summary
Sales and Human Resources Manager with a track record of success at TC Desert Cactus Landscaping, LLC, focusing on client relationship management and strategic planning. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Seasoned Sales Manager with notable experience in leading high-performing sales teams. Showcases strong leadership and strategic planning skills, adept at driving revenue growth and improving sales-team performance. Successfully implemented innovative sales strategies that increased market share in previous roles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Manager/Human Resources Manager
TC Desert Cactus Landscaping, LLC
01.2017 - Current
- Company Overview: Tomas Cancanon, Owner (480) 347-6109
- Creates new programs and policies for staff, collaborating with owner.
- Tracks and coordinated materials and positions for development, contributing to corporate succession planning.
- Trains, tests, processes and educates all new hires, administering and maintaining selection process.
- Develops, analyzes and updates company budget through accounts receivables and payables.
- Executes excellent customer service, working closely with clients and staff to ensure handling all needs.
- Oversees new employee orientations and employee relations, offering counseling and conducting exit interviews.
- Acquires new commercial accounts by using marketing strategies, cold calling, and community networking.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Keeps owner informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Tomas Cancanon, Owner (480) 347-6109
Certified Nursing Assistant
Banner University Medical Center
Phoenix, Arizona
01.2017 - 07.2018
- Assisted patients with Activities of Daily Living, including mobility, grooming, and meal service.
- Conducted physical therapy sessions focusing on Range of Motion exercises.
- Scheduled medical appointments and coordinated patient transportation.
- Maintained positive communication to uplift patient spirits and promote well-being.
Human Resources Manager
SBC Services LLC
01.2007 - 12.2016
- Conducted interviews, administering selection process to train, test and assess staff.
- Produced weekly reports and schedules as well as presented at staff meetings.
- Processed and guided new hires, performing development and training sessions to ensure proper following of all business rules and regulations.
- Administered and coordinated plans and procedures for staff, contributing to development of goals and objectives.
- Attracted, motivated and retained most qualified applicants. Scheduled and maintained company directory and other organizational charts as necessary.
Certified Nursing Assistant
Banner University Medical Center
07.2016 - 09.2016
- Trained to provide basic care to patients, assisting with ADL's that included taking vitals, bathing, dressing, and serving meals to patients.
- Gathered and collected data on conditions and treatment plans for patients from nurses and doctors.
- Answered all patient calls, scheduling appointments and assisting with other needs as necessary.
- Examined patients for any injuries that included wounds, bruising, blood, or urine problems.
- Cleaned and sanitized areas for patients through changing of bed sheets, bedpans, and restocking rooms with supplies.
Small Business Relationship Manager
Chase Bank
01.2004 - 01.2007
- Acquired new business customers and placed within products and services to suite banking needs, utilizing excellent sales and marketing techniques.
- Self-educated in new products and services to sell to potential clients, attending workshops, and later providing assistance to fellow employees including tellers, for business optimization.
- Promoted to Team Lead for up to ten employees to mentor, train, and educate to reach business goals and objectives with weekly and monthly gatherings.
- Communicated with current clients, assessing and reviewing statuses to evaluate and potentially offer new products that would better service the bank and meet new business needs.
- Built, established and maintained relationships with customers and clients to enhance satisfaction and create positive experience.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques.
- Used Customer relationship management software to service existing customers and to obtain new clients.
- Acquisition of 15+ new commercial accounts in one quarter
- Received bonuses and verbal accolades for going above and beyond normal job duties to succeed and achieve company objectives & goals
- Promotion to Team Lead to manage staff of up to 10 employees in training and development to reach goals
Education
Bachelor of Science - Biology/Pre-Med
GRAND CANYON UNIVERSITY
PHOENIX, AZ01.2017
High School Diploma - General Studies
TOLLESON UNION HIGH SCHOOL
Tolleson, AZ01.2000
Skills
- Customer service and support
- B2B sales experience
- Cold calling techniques
- Sales process implementation
- Outside and inside sales proficiency
- Analytical skills
- Sales motivation
- Meeting sales goals
- Territory management
- Prospecting techniques
- Negotiation skills
- Product expertise
- Attention to detail
- Presentation skills
- Client relationship management
- Adaptability and flexibility
- Biological and chemical science training
- Development strategies
- Strategic planning skills
- Vision execution capabilities
- Scheduling and organization skills
- MS Office proficiency
- CRM program knowledge
- QuickBooks expertise
- Intuit employment platforms familiarity
- Scheduling software proficiency
Certification
- Arizona State Certified Nursing Assistant, #CNA1000049924
- BLS/CPR Certification
Accomplishments
- Acquisition of 15+ new commercial accounts in one quarter
- Received bonuses and verbal accolades for going above and beyond normal job duties to succeed and achieve company objectives & goals
- Promotion to Team Lead to manage staff of up to 10 employees in training and development to reach goals
Volunteer Experience
- Banner Good Samaritan Hospital, Rehabilitation Center, 07/2010
- City of Phoenix, Homeless Shelters, twice a year since 2010
- St. Joseph’s Hospital, Emergency Department & ICU, 2015
Software Language Skills
MS Office Products (Word, PowerPoint, Excel, Outlook, Publisher), QuickBooks, Intuit Employment Websites, Scheduling Programs, Spanish, Italian, English
Timeline
Sales Manager/Human Resources Manager
TC Desert Cactus Landscaping, LLC
01.2017 - Current
Certified Nursing Assistant
Banner University Medical Center
01.2017 - 07.2018
Certified Nursing Assistant
Banner University Medical Center
07.2016 - 09.2016
Human Resources Manager
SBC Services LLC
01.2007 - 12.2016
Small Business Relationship Manager
Chase Bank
01.2004 - 01.2007
Bachelor of Science - Biology/Pre-Med
GRAND CANYON UNIVERSITY
High School Diploma - General Studies
TOLLESON UNION HIGH SCHOOL
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