- Enjoy participating in running and races for overall physical and mental well-being Still actively run road races, cross-country, various distances Was an avid swimmer until about 2-years ago as training was cutting into work time Over the years, I have to get to work a little earlier each day
Allen Robertson
Gray,LA
Summary
Dynamic Service Manager with a proven track record at Kenworth of Louisiana, excelling in customer service management and team leadership. Expert in resolving escalated complaints and fostering positive customer relationships, resulting in increased patronage. Skilled in employee training and development, ensuring high-quality workmanship and timely project completion.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
Kenworth of Louisiana
07.2011 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
Rainbow Luxury Imports
07.2005 - 07.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
Bachelor of Science - Computer Science
Nichols State University
Thibodaux, LA07-1986
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Customer service
- Employee training and development
- Customer service management
Accomplishments
- Documented and resolved streamlining communications which led to better understanding and updating all tasks each day.
- Supervised team of 10-20 staff members.
Certification
Multiple Paccar, Kenworth, Cummins, and leadership certifications.
Interests
Timeline
Service Manager
Kenworth of Louisiana
07.2011 - Current
Service Manager
Rainbow Luxury Imports
07.2005 - 07.2011
Bachelor of Science - Computer Science
Nichols State University
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