Allen Smith
Phoenix,AZ
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
06.2022 - 12.2022
- Supported account handling and supplied technical assistance and education for mobile phone services for seniors.
- Adhered to company policies and standards to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Manufacturing Associate
Avanti Windows and Doors
07.2021 - 06.2022
- Production, assembly, and quality control of vinyl windows and frames, tools and facilities maintenance.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
Expert\Training Supervisor
Asurion Insurance Services, Inc
07.2017 - 06.2020
- Premier over the phone customer service, technical support, and subscription plan/sales consultation via inbound calls
- In-depth training of frontline staff for inbound service and support calls from Day 1 to Production,
- Supervisor duties including performance reviews, day to day coaching and development, and personnel management for a team of 12.
Receiving Coordinator
Fry's Electronics
06.2015 - 07.2017
- Receiving and preparing shipments of merchandise for push to the sales floor
- Pulling and shipping stock orders for customers and inter-store merchandise balancing.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Receiving Supervisor
Bed Bath & Beyond
10.2013 - 04.2015
- Receiving and shipping for retail sales
- Scheduling pickups and ship outs for customer orders and inter-store merchandise balancing
- Liaison with management team to prepare for promotional and seasonal shipments
- Basic safety inspection of store and facilities, preparing plan of action for inadequacies
- Training and leading associates in receiving procedures.
Hardware Department Supervisor, Focus Team Leader, OSHA Coordinator
The Home Depot
10.2009 - 06.2013
- Retail sales and service of DIY and professional grade tools and materials for home improvement
- In depth customer consultation for home improvement projects
- Maintaining stock balance, including order to fill, and mark downs of damaged and slow moving merchandise
- Construction and updating of seasonal or promotional displays of merchandise
- Maintaining OSHA standards throughout operational areas as Captain of the In-Focus safety team
- Training and leading new associates in performance of job duties
- Operation and maintenance of powered and propane lift equipment.
Assistant Manager II
Delta Sonic Car Wash Systems
09.2004 - 04.2009
- Car wash and gas station maintenance supervisor, including adherence to OSHA standards
- Maintaining sales quotas and supporting cashier sales staff
- Convenience store and car wash shift supervisor of up to 30 employees.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
General Equivalency Diploma -
University of The State of New York
Rochester08.2002
Skills
- Critical Thinking
- Adaptable and Resilient
- Team Management
- Customer Service and Assistance
- Staff Training
- Professional Phone Etiquette
- Virtualization Coordination
- Instructional Materials Creation
Timeline
Customer Service Representative
Consumer Cellular
06.2022 - 12.2022
Manufacturing Associate
Avanti Windows and Doors
07.2021 - 06.2022
Expert\Training Supervisor
Asurion Insurance Services, Inc
07.2017 - 06.2020
Receiving Coordinator
Fry's Electronics
06.2015 - 07.2017
Receiving Supervisor
Bed Bath & Beyond
10.2013 - 04.2015
Hardware Department Supervisor, Focus Team Leader, OSHA Coordinator
The Home Depot
10.2009 - 06.2013
Assistant Manager II
Delta Sonic Car Wash Systems
09.2004 - 04.2009
General Equivalency Diploma -
University of The State of New York
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