Allen Turner
Detroit
Summary
Results-driven Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Skilled in collaborating with teams to support business growth and maintain high service standards. Committed to delivering exceptional service and contributing to organizational success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Uhaul
Battle Creek, Michigan
10.2025 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
CDL Truck Driver
Wolverine Assemblies
03.2023 - 10.2025
- Documented mileage, deliveries, pickups, and customer issues to ensure accurate records and timely resolutions.
- Operated with safety and skill to avoid accidents and delays.
- Operated trucks safely to maintain on-time delivery and minimize disruptions.
- Inspected trucks for malfunctions, facilitating prompt repairs and ensuring operational readiness.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Certified Nursing Assistant
Heartland Hospice
01.2016 - 01.2022
- Recorded patient information and care activities in electronic health record to maintain accurate and up-to-date patient records.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Monitored and recorded patient vitals including temperature, blood pressure, and blood sugar levels to ensure timely medical responses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and tracked nutritional intake to support patient health and recovery.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Cashier/Customer Service Representative
Meijer
02.2015 - 02.2016
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Adapted schedule and took on additional shifts to support store operations during peak times.
- Welcomed customers into store and addressed inquiries promptly to ensure satisfaction.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Truman High School
Taylor, MISkills
- Customer service
- Order processing
- Delivery documentation
- Document control
- Problem resolution
- Strong work ethic
- Communication skills
Timeline
Customer Service Representative
Uhaul
10.2025 - Current
CDL Truck Driver
Wolverine Assemblies
03.2023 - 10.2025
Certified Nursing Assistant
Heartland Hospice
01.2016 - 01.2022
Cashier/Customer Service Representative
Meijer
02.2015 - 02.2016
High School Diploma -
Truman High School