Allen Ulanday
Woodland Hills,CA
Summary
Results driven professional with experience in both behavioral intervention, high volume logistics operations. Skilled in communication, problem solving, and working independently under performance based expectations. Proven ability to manage demanding workloads while maintaining patience, accountability, and strong time management. Seeking to transition into a growth oriented role that values reliability and professional development.
Overview
8
8
years of professional experience
Work History
Delivery Associate
Trax Dispatch
Chatsworth, CA
06.2025 - Current
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed route optimization using GPS technology to enhance delivery speed and reliability.
- Trained new associates on safety protocols, delivery procedures, and customer service standards.
- Implemented process improvements that reduced delivery times and increased overall productivity.
Behavior Interventionist
ACES
Van Nuys, CA
10.2024 - 06.2025
- Brissia Urbina
- Monitored student progress and adjusted interventions based on observed behaviors and outcomes.
- Facilitated communication between parents, teachers, and support staff regarding student behavior plans.
- Maintained records of ongoing assessments and documentation of updates.
- Improved behaviors through modeling, role-playing and other effective strategies.
Shift Lead - Juice Bar
Bristol Farms
Woodland Hills, CA
09.2023 - 09.2024
- Melanie Nechak
- Supervised daily operations and ensured compliance with safety and quality standards.
- Trained and mentored team members on product knowledge and customer service excellence.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Teller
Bank of the West
North Hills, CA
06.2023 - 08.2023
- Siranush Galstyan
- Processed daily transactions with accuracy and efficiency, ensuring compliance with banking regulations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Cashier and Sales Associate
T.J. Maxx
West Hills, CA
08.2021 - 05.2023
- Jessie Morales
- Processed high-volume transactions efficiently, ensuring accuracy and customer satisfaction.
- Managed cash register operations while adhering to company policies and procedures.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Barista and Cashier
It’s Boba Time
Panorama City, CA
09.2018 - 12.2020
- David Sim
- Prepared and served a variety of boba tea beverages to enhance customer satisfaction.
- Maintained inventory accuracy by tracking stock levels and placing orders as needed.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed cash register operations, ensuring accurate handling of transactions and end-of-shift reconciliations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Associate of Science - Financial Analysis
California State University Northridge
Northridge, CA05-2026
Associates Degree - Financial Analysis
Los Angeles Pierce College
Los Angeles, CA12-2022
High School Diploma -
Van Nuys High School
Van Nuys, CA06-2018
Skills
- Effective communication skills
- Team player with leadership qualities
- Pursues to deliver great customer service
- Problem-solving skills
- Attention to detail
- Time management
Timeline
Delivery Associate
Trax Dispatch
06.2025 - Current
Behavior Interventionist
ACES
10.2024 - 06.2025
Shift Lead - Juice Bar
Bristol Farms
09.2023 - 09.2024
Teller
Bank of the West
06.2023 - 08.2023
Cashier and Sales Associate
T.J. Maxx
08.2021 - 05.2023
Barista and Cashier
It’s Boba Time
09.2018 - 12.2020
Associate of Science - Financial Analysis
California State University Northridge
Associates Degree - Financial Analysis
Los Angeles Pierce College
High School Diploma -
Van Nuys High School