Allena Frazier
Philadelphia,PA
Summary
Dynamic operations manager with a proven track record in team supervision and conflict management. Adept at coordinating ramp operations and ensuring compliance with safety regulations to promote timely aircraft departures.
Overview
12
12
years of professional experience
Work History
Greeter
Towne
Bryn Mawr, Pennsylvania
08.2025 - Current
- Welcomed guests warmly, creating a positive first impression.
- Monitored guest flow to ensure smooth entry and exit.
- Provided accurate information on hours, seating, and wait times to enhance guest experience.
- Resolved customer complaints professionally, ensuring satisfaction and fostering positive relationships with patrons.
- Supported compliance with healthcare regulations and safety standards across departments.
Ramp Operations Manager
GAT Airline Ground Support
Philadelphia, Pennsylvania
09.2023 - 02.2024
- Established safety policies, procedures, and working conditions that affected employees on the job.
- Supervised ground crew activities to enhance baggage handling efficiency.
- Coordinated ramp operations to achieve on-time aircraft departures.
- Trained staff on equipment usage and safety protocols.
- Managed vehicle movements in high-traffic areas to ensure safety.
- Communicated with flight crews to confirm operational readiness.
- Ensured compliance with FAA regulations regarding ground handling activities.
Team member services/Ramp unit manager
Piedmont Airlines
Philadelphia, Pennsylvania
02.2014 - 05.2021
- Managed daily operations, ensuring adherence to company policies and enhancing service delivery.
- Partnered with departments to optimize workflows and improve interdepartmental communication.
- Facilitated regular meetings to address team concerns and disseminate important updates.
- Provided guidance, coaching, and mentoring to staff members.
- Actively participated in recruitment efforts by interviewing potential candidates.
- Resolved complex customer service issues in a timely manner.
- Adhered to company-wide policies regarding confidentiality of information.
Education
GED -
Temple University
Philadelphia, PA01-2004
Some College (No Degree) - Business Accountancy
Strayer University
Philadelphia, PASkills
- Guest service
- Guest relations
- Customer inquiries
- Issue resolution
- Conflict management
- Operational efficiency
- Safety compliance
- Team supervision
- Adaptability
Timeline
Greeter
Towne
08.2025 - Current
Ramp Operations Manager
GAT Airline Ground Support
09.2023 - 02.2024
Team member services/Ramp unit manager
Piedmont Airlines
02.2014 - 05.2021
GED -
Temple University
Some College (No Degree) - Business Accountancy
Strayer University