Grace Bradshaw
Johnson City
Summary
Engaging Greeter with strong background in customer relations and security procedures. Skilled in tracking and assisting guests with attention to detail. Proven ability in communication, interpersonal relations, and time management. Committed to supporting company objectives through effective operations and guest engagement.
Overview
1
1
year of post-secondary education
21
21
years of professional experience
Work History
Greeter
Splash
Johnson City
03.2026 - Current
- Welcomed guests with friendly demeanor at Splash entrance.
- Assisted in managing guest flow during peak hours.
- Handled guest inquiries and resolved issues promptly.
- Provided information about services and amenities to visitors.
- Monitored entrance for safety and security compliance.
- Collaborated with team members to ensure smooth operations.
- Maintained cleanliness and organization of the greeting area.
- Answered customer inquiries about merchandise and services.
- Informed customers of current sales and promotions.
- Operated cash register to process payments for purchases.
- Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
Package Handler
FedEx
Binghamton
03.2026 - 05.2026
- Loaded and unloaded packages from delivery trucks efficiently.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages by destination to streamline shipping processes.
- Operated machinery for package handling and sorting operations.
- Inspected packages for damage and reported issues promptly.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Resolved conveyor system issues by clearing jams and blockages.
Kitchen Hand
Broome county correctional facility
Binghamton
08.2025 - 02.2026
- Prepared meals following strict food safety and sanitation guidelines.
- Assisted chefs in food preparation and ingredient organization.
- Maintained cleanliness of kitchen equipment and work areas.
- Ensured compliance with health regulations during food handling tasks.
- Followed all health code guidelines when handling food items.
- Washed and sanitized dishes, pots, pans, and utensils in a commercial kitchen.
- Operated dishwashing machinery for efficient cleaning of utensils and dishes.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Sanitized kitchen surfaces using approved cleaning solutions after each use. with approved cleaning solutions after each task was completed.
Delivery Driver
Door Dash
Binghamton
09.2024 - 08.2025
- Delivered groceries to customers promptly and efficiently.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes using GPS technology for optimal efficiency.
- Managed multiple deliveries within tight timeframes daily.
- Maintained communication with customers during delivery process.
- Handled customer inquiries and resolved issues effectively.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Collaborated with team members to improve delivery processes.
- Ensured vehicle cleanliness and proper maintenance regularly.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Processed merchandise according to product handling standards. in accordance with product handling standards.
- Notified customers of delays to decrease calls to support.
- Handled merchandise in accordance with product handling standards.
Package Handler
Fedex ground
Binghamton
05.2024 - 01.2025
- Loaded and unloaded packages from delivery trucks efficiently.
- Sorted packages by destination to improve shipping efficiency. by destination to streamline shipping processes.
- Operated machinery for package handling and sorting operations.
- Inspected packages for damage and reported issues promptly.
- Followed safety protocols and guidelines during all handling procedures.
- Resolved conveyor system issues by clearing jams and blockages.
- Followed company policies and procedures for secure package handling.
Driver
Uber
Binghamton
12.2022 - 03.2024
- Navigated city routes efficiently to ensure timely passenger pickups.
- Provided excellent customer service by assisting passengers with their needs.
- Followed traffic laws and safety regulations to ensure passenger safety during rides.
- Adapted to changing traffic conditions to optimize routes and minimize delays.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Managed cashless transactions through the Uber app for seamless payments.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Recorded daily vehicle mileage and fuel usage in logs.
- Documented daily mileage, gas, and other data.
Delivery Driver
Instacart
Binghamton
11.2020 - 07.2022
- Delivered groceries to customers promptly and efficiently.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Verified customer orders for accuracy before delivery.
- Maintained communication with customers during delivery process.
- Managed multiple deliveries within tight timeframes daily.
- Navigated routes using GPS technology for optimal efficiency.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Ensured vehicle cleanliness and proper maintenance regularly.
Cashier
CVS Pharmacy
Binghamton
02.2022 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions using point-of-sale system efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Addressed customer complaints by listening and providing effective solutions. and resolved issues promptly and professionally.
- Managed cash register and balanced drawer at end of shifts.
- Handled customer complaints and resolved issues promptly and professionally.
- Welcomed customers warmly upon entering the store. and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise and ensured proper product placement.
- Processed transactions by issuing receipts, refunds, credits, or change accurately and efficiently.
Cashier
Speedway Gas Station
Binghamton
02.2022 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions using point-of-sale system efficiently.
- Managed cash register and balanced drawer at end of shifts.
- Handled customer complaints and resolved issues promptly and professionally.
- Collaborated with team members to enhance customer service experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Market 32
Binghamton
01.2022 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register and balanced drawer at end of shifts.
- Processed customer transactions using point-of-sale system efficiently.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Handled customer complaints and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of the store environment daily.
EMT-Basic
Chenango ambulance services inc
Binghamton
12.2018 - 09.2020
- Responded promptly to emergency calls and assessed patient conditions.
- Administered basic life support and first aid techniques in various situations.
- Assessed emergency situations and prioritized medical care for patients.
- Operated medical equipment, including defibrillators and oxygen delivery systems.
- Remained level-headed and proactive during emergency situations.
- Conducted routine vehicle inspections to ensure readiness for emergency calls.
- Maintained accurate patient care documentation and incident reports for review.
LPN, Private Duty
Private Home
Milford
05.2019 - 08.2019
- Provided direct patient care in private home environments.
- Administered medications according to physician instructions.
- Monitored vital signs and reported changes to healthcare providers.
- Performed direct patient care such as bathing, dressing changes, catheterization management, tube feedings .
- Assisted with daily living activities for patients in need.
- Delivered high-quality direct and indirect nursing care to patients.
- Maintained accurate patient records and documentation consistently.
- Collaborated with family members to improve patient comfort and care.
- Provided emotional support to family members during difficult times.
- Promoted continuity of care by accurately communicating all pertinent information regarding client's status to other healthcare providers involved in their treatment plan.
- Utilized available resources from community agencies when needed for additional support services for clients.
- Developed positive relationships with families by providing education about health maintenance activities for their loved ones.
- Observed strict confidentiality and safeguarded all patient-related information.
LPN Charge Nurse
Absolute of endicott
Endicott
05.2011 - 11.2018
- Administered medications and monitored patient responses for safety and effectiveness.
- Administered medications in accordance with policies and legal limitations.
- Coordinated patient care plans with interdisciplinary teams for holistic treatment.
- Supervised nursing staff to ensure adherence to care protocols and policies.
- Supervised the activities of other nursing staff members and provided guidance when necessary.
- Responded promptly to emergency situations as needed.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Identified potential problems or risks that could affect patient outcomes.
- Evaluated patient responses to treatments and interventions and documented progress notes accordingly.
- Collaborated with physicians to discuss treatment options and patient progress updates.
- Documented adverse patient reactions to medications and reported findings to supervisors.
- Maintained accurate medical records in compliance with healthcare regulations and standards.
- Maintained accurate medical records and updated them regularly.
- Carried out physician orders accurately while adhering to hospital policies and procedures.
- Performed routine checks on equipment used for patient care.
- Collaborated with supervisor to prepare nursing assessment summaries and health care plans.
- Reviewed lab results and made appropriate recommendations for further testing or treatment.
- Promoted positive relationships between patients, families, visitors, physicians, nurses, volunteers.
LPN Charge Nurse
Bridewater
Binghamton
07.2008 - 07.2010
- Administered medications and monitored patient responses for safety and effectiveness.
- Administered medications in accordance with policies and legal limitations.
- Coordinated patient care plans with interdisciplinary teams for holistic treatment.
- Supervised nursing staff to ensure adherence to care protocols and policies.
- Trained new nurses on procedures, protocols, and best practices in patient care.
- Responded promptly to emergency situations.
- Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.
- Communicated effectively with patients, families, colleagues, and other healthcare professionals.
- Educated patients on conditions, medications and self-care skills.
Crew Trainer
McDonald's
Binghamton
03.2005 - 03.2010
- Trained new crew members on operational procedures and customer service standards.
- Assisted in managing daily operations to ensure efficient service delivery.
- Conducted regular performance evaluations and provided constructive feedback to team members.
Education
EMT- Basic - EMT- Basic
SUNY Broome Community College
Binghamton, NY 08.2017 - 01.2018
LPN License - License Practical Nursing
Broome County Boces
Binghamton , NY 09.2007 - 07.2008
Maine Endwell Senior High School
Endwell, NYSkills
- Guest services
- Cash handling
- Safety compliance
- Point-of-sale operation
- Customer inquiries
- Package sorting
- Problem solving
- Effective communication
- Team collaboration
- Active listening
- Assertiveness
- Strong work ethic
- Patience and composure
- Team player mentality
- Effective problem solving
- Guest relations
- Customer service
- Conflict resolution
- Customer engagement
Timeline
Greeter
Splash
03.2026 - Current
Package Handler
FedEx
03.2026 - 05.2026
Kitchen Hand
Broome county correctional facility
08.2025 - 02.2026
Delivery Driver
Door Dash
09.2024 - 08.2025
Package Handler
Fedex ground
05.2024 - 01.2025
Driver
Uber
12.2022 - 03.2024
Cashier
CVS Pharmacy
02.2022 - 03.2022
Cashier
Speedway Gas Station
02.2022 - 03.2022
Cashier
Market 32
01.2022 - 03.2022
Delivery Driver
Instacart
11.2020 - 07.2022
LPN, Private Duty
Private Home
05.2019 - 08.2019
EMT-Basic
Chenango ambulance services inc
12.2018 - 09.2020
EMT- Basic - EMT- Basic
SUNY Broome Community College
08.2017 - 01.2018
LPN Charge Nurse
Absolute of endicott
05.2011 - 11.2018
LPN Charge Nurse
Bridewater
07.2008 - 07.2010
LPN License - License Practical Nursing
Broome County Boces
09.2007 - 07.2008
Crew Trainer
McDonald's
03.2005 - 03.2010
Maine Endwell Senior High School