Deserie Phillips
Kapaa
Summary
Experienced hospitality and operations leader with over 15 years in team management and daily operations. Skilled in supervising staff, coordinating cross-functional teams, addressing guest concerns, managing schedules, and monitoring inventory. Committed to delivering exceptional guest service while upholding safety and brand standards.
Overview
11
11
years of professional experience
Work History
Greeter
Grand Hyatt Kauai Resort and Spa
Kapaa
11.2021 - Current
- Deliver exceptional guest service in a luxury resort environment.
- Welcomed guests, managed reservations, coordinated seating arrangements to ensure smooth flow of service.
- Addressed guest inquiries, resolved concerns promptly and professionally to enhance guest satisfaction.
- Uphold Hyatt service standards while creating memorable guest experiences.
- Supported restaurant operations, maintained high cleanliness and presentation standards to elevate dining experience.
- Collaborate with multiple departments to ensure a seamless guest experience.
- Assist team members during high-volume periods to maintain operational efficiency.
Airline supervisor
Alaska Airlines
Kapaa
03.2021 - 01.2023
- Oversaw daily operational activities, ensuring efficient staff supervision across multiple work areas.
- Developed daily staffing plans and ensured appropriate coverage for all operational needs.
- Conducted employee briefings, performance observations, and operational reviews.
- Maintained compliance with company safety standards and operational procedures.
- Resolved customer service escalations and facilitated guest recovery, enhancing overall guest satisfaction.
- Coordinated effectively with multiple departments to support smooth operations.
- Prepared daily reports and monitored operational performance.
Store Manager
Sunglass Hut
Lihue
03.2018 - 08.2020
- Directed all aspects of store operations, including staffing, scheduling, inventory management, and customer service.
- Managed labor scheduling and staffing, optimizing workforce to align with business demands.
- Monitored inventory levels and coordinated timely replenishment of merchandise and supplies, maintaining stock availability.
- Ensured compliance with company standards for cleanliness, presentation, and operational excellence.
- Trained and developed team members, enhancing skills to ensure exceptional guest experiences.
- Built strong customer relationships and maintained high guest satisfaction scores
Shift Supervisor
Longs Drugs/CVS Pharmacy
Lihue
07.2015 - 03.2018
- Supervised daily operations and team performance in a high-volume retail environment.
- Supervised shift operations to ensure efficient pharmacy workflows.
- Assigned tasks, monitored productivity, and maintained operational standards.
- Resolved customer concerns and ensured a positive customer experience.
- Trained and mentored team members on customer service standards.
- Provided on-the-job training to new staff members.
- Managed inventory levels and coordinated ordering to maintain stock requirements.
- Managed inventory levels and restocked shelves as needed.
- Oversaw cash handling and daily reporting activities
- Enforced safety protocols to ensure a secure work environment.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Education
Kapaa High School
Kapaa, HISkills
- Operations Management Hospitality Management Team Leadership Staff Scheduling Inventory Management Guest Services Customer Recovery Safety Compliance Training & Development Microsoft Office Kronos Reporting & Documentation Conflict Resolution Budget Awareness Facility Oversight Team Building
- Customer Service
Affiliations
- Hawaiiana Club
- Key Club
- Kauai Chorale
- Spanish Club
Additional Information
- Extensive luxury hospitality experience through Grand Hyatt Kauai.
- Strong reputation for professionalism, reliability, and guest-focused service.
- Experienced leading teams in fast-paced operational environments.
- Willing to relocate to Honolulu, HI.
- Authorized to work in the United States.
- Valid Driver's License
References
References available upon request.
Timeline
Greeter
Grand Hyatt Kauai Resort and Spa
11.2021 - Current
Airline supervisor
Alaska Airlines
03.2021 - 01.2023
Store Manager
Sunglass Hut
03.2018 - 08.2020
Shift Supervisor
Longs Drugs/CVS Pharmacy
07.2015 - 03.2018
Kapaa High School