Summary
Overview
Work History
Education
Skills
Timeline
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Allese Mcmillian

Auburn,AL

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

9
9
years of professional experience

Work History

Manager

Whataburger
02.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Receptionist & Esthetician

Sensibility Day spa
05.2021 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Manager

Chilis
01.2018 - 01.2021
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Team Lead

Jim N Nicks
04.2019 - 09.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Team Lead

Chick-fil-A
07.2016 - 12.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

High school -

Martin Luther King Jr Highschool
05.2017

Atlanta School of Massage & Esthetics
12.2022

Pharmacy Tech

Stepful
07-2025

Skills

  • Time Management
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Data entry
  • Customer service
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Organization skills
  • Telephone skills

Timeline

Manager

Whataburger
02.2022 - Current

Receptionist & Esthetician

Sensibility Day spa
05.2021 - 12.2023

Team Lead

Jim N Nicks
04.2019 - 09.2020

Manager

Chilis
01.2018 - 01.2021

Team Lead

Chick-fil-A
07.2016 - 12.2017

High school -

Martin Luther King Jr Highschool

Atlanta School of Massage & Esthetics

Pharmacy Tech

Stepful

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Allese Mcmillian