Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Writing
Work Availability
Timeline
Generic
Open To Work

Allesia Lyles

Jackson,MS

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Direct Support ProfessionalCSRCSR, SalesCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site
Location: Jackson, MS, USRidgeland, MS
Open to relocation: Yes

Salary Range

15/hr - 20/hr

Important To Me

Career advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home option401k match4-day work week

Summary

Proven Direct Support Professional with a track record of enhancing client wellness and safety at Setiva. Excelled in crisis intervention and compassionate caregiving, significantly improving patient environments. Skilled in first aid and adept at fostering client support, demonstrated through high satisfaction rates and repeat business. Expert in managing high call volumes, showcasing exceptional multitasking and active listening abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Setiva
Pearl, MS
03.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

CSR

Conduent
12.2020 - 05.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CSR, Sales

Teleperformance
06.2019 - 07.2020
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.

Education

Associate of Medical Billing And Coding - Billing And Coding

Ultimate Medical Academy
Tampa, FL
05.2019

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Housekeeping tasks
  • Health and safety requirements
  • Direct Patient Care
  • Transportation
  • Appointment Scheduling

Certification

  • PCA - Personal Care Aide
  • DCA - Direct Care Aide

Writing

I attended Clinton High School in Clinton Ms. There is where I took Creative Writing ninth and tenth grade. I did not pay to much attention at first just wanted to have something different as a credit. Graduated high school, and put writing behind me. It is more of a hobby, because I am an emotional writing . Meaning I only write off emotion.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Direct Support Professional

Setiva
03.2024 - Current

CSR

Conduent
12.2020 - 05.2023

CSR, Sales

Teleperformance
06.2019 - 07.2020

Associate of Medical Billing And Coding - Billing And Coding

Ultimate Medical Academy