Allexcia Thomas
Memphis,TN
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
2021
2021
years of professional experience
Work History
Customer Service Sales Representative
Mayes Courier Service
Memphis, TN
2020 - 2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Sales Associate
Grizzly Sales Force
Memphis, TN
06.2019 - 05.2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current product and promotional knowledge to drive consistent sales.
- Expanded client bases by offering exceptional customer service and telecommunication skills.
- Assisted in inventory management, ensuring product availability and organization on sales.
Education
High School Diploma -
Garinger High School
Charlotte, NC05.2019
Skills
Customer service
Sales techniques
Sales pitching
Phone etiquette
Time management
Active listening
Goal oriented
Timeline
Sales Associate
Grizzly Sales Force
06.2019 - 05.2020
Customer Service Sales Representative
Mayes Courier Service
2020 - 2025
High School Diploma -
Garinger High School